ISMENIA MERCADO
94 Avenue A 1FL, Bayonne,NJ
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
13
13
years of professional experience
Work History
Forelady
HARVARD
New York, NY
03.2012 - 12.2013
- Prepared and planned worksites to help jobs run efficiently.
- Viewed and checked job equipment to determine maintenance requirements.
- Assist on hours & payroll
- Handled and stored hazardous chemical safely
- Verified inventory of all supplies and restocked when needed.
Manager
McDonald's
Bayonne, NEW JERSEY
01.2013 - 09.2018
- Recruited and hired qualified candidates to fill open positions.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
Assistand Store Manager
Rent A Center
UNION CITY, NJ
09.2019 - 08.2021
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Manager
Rent A Center
Jersey City, NJ
11.2019 - 03.2020
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Set goals for store performance
- Assist on hours & payroll
- Met quality and efficiency goals
Operations Supervisor
Collins Building Services Inc.
Hoboken, NJ
01.2022 - Current
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Maintained accurate records of employee attendance and performance reviews.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- metrics and presented them to management team.
- Directed employees on how to use equipment properly and safely.
- Created processes for tracking inventory and supply levels in order to prevent stock-outs or overstocking.
- Delegated work to staff, setting priorities and goals.
- Performed weekly meetings with tenants and Property Management.
- Conducted daily QA inspections and submitted reports.
- Monthly Safety training as per OSHA regulations.
- Answer to any building emergencies
- Training of new staff.
- Communicated efficiently with other company departments such as Med leaves, Payroll, Billing and HR.
- Processed weekly payroll for over 16 employees; ensuring accuracy and compliance in timely manner.
Education
Bayonne High School
Bayonne, NJ2015
Some College (No Degree) - Undecided
Hudson County Community College
Jersey City, NJSkills
- Stock management
- Sales strategies
- Workforce Management
- Customer relations
- Customer Service
- Sales Techniques
- Recruiting and hiring
- Schedule management
Languages
Spanish
Professional
English
Professional
Timeline
Operations Supervisor
Collins Building Services Inc.
01.2022 - Current
Manager
Rent A Center
11.2019 - 03.2020
Assistand Store Manager
Rent A Center
09.2019 - 08.2021
Manager
McDonald's
01.2013 - 09.2018
Forelady
HARVARD
03.2012 - 12.2013
Bayonne High School
Some College (No Degree) - Undecided
Hudson County Community College
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