Summary
Highly motivated and hard-working, driven to exceed expectations in all aspects of work. Possess a strong ability to quickly learn and adapt to changes in responsibilities and work environments. Consistently strive for professional growth. Recognized for professionalism and trustworthiness, dedicated to delivering exceptional customer service.
Overview
7
7
years of professional experience
Work History
Collision Repair Estimator
A Superior Collision Shop
09.2021 - Current
- Providing customers with estimates and engaging with them on further steps for repairs
- Keeping customers updated throughout the repair process with timely and detailed updates
- Inspecting all prior damage and incident related damage on client vehicle
- Working connectively with all staff and maintaining good communications to ensure efficient of work
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
Assistant Retail Store Manager
O'Reilly Auto Parts
08.2020 - Current
- Developed staff members with successful training programs based around culture focused on employeeempowerment and customer service
- Delivered exceptional sales results across product lines using promotions, merchandising, and customerengagement strategies
- Steadily held highest sales numbers within the Retail Team
- Set goals, communicated plans, and reviewed performance openly in weekly meetings
- Maintained accurate financial records with balanced accounts and daily deposits
- Managed work of team of 6+ associates with primary focus on selling and delivering on all walk in andcommercial customers
- Taught staff how to handle day-to-day needs, including customer issues, merchandise problems, andsecurity concerns
- Cultivated loyalty by training employees well and monitoring performance in customer experiencemanagement.
Wheel Chair Lift Technician
Mobility E.T
05.2017 - Current
- Improved equipment function by troubleshooting issues and correcting problems
- Inspected, operated, and tested machinery or equipment to diagnose machine malfunctions
- Kept lifts clean and well-maintained for everyday use
- Completed regular basic maintenance, including lubricating components and replacing worn parts
- Met work needs consistently by keeping good stock of parts on hand
- Collaborated with team members to meet daily demands and handle challenging projects.
Education
High School Diploma -
05.2023
Skills
- Customer service
- Management
- KPI tracking Performance improvement
- Management
- Inventory Control
- Collision Repair Estimates
- Research of Manufacter Procedures
- Conflict Resolution
Timeline
Collision Repair Estimator - A Superior Collision Shop
09.2021 - Current
Assistant Retail Store Manager - O'Reilly Auto Parts
08.2020 - Current
Wheel Chair Lift Technician - Mobility E.T
05.2017 - Current
James Lick High School - High School Diploma,
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