Isna Eliacin

Kereisha Miller, Silver Ball Retro Arcade

07.2023 - 12.2024

Increased customer loyalty by addressing concerns promptly, professionally, and efficiently, making sure that I accommodated customers to the best of my ability.
Coordinated group bookings, ensuring smooth arrivals and departures for large parties of guests. While answering any questions or concerns and remaining attentive to what can be done to make each party's experience better.
Maintained and updating reservation system as needed to prevent overbooking issues and to reassure accuracy of the date, time, room, and party size for each event.
Answered customer telephone calls promptly and appropriately handled needs while also professionally addressing customers who were coming in.
Enhanced guest satisfaction by providing efficient check-in and check-out processes.
Utilized strong multitasking skills to manage multiple tasks simultaneously while maintaining a friendly demeanor under pressure.
Maintained a clean and welcoming lobby area, contributing to a positive first impression for visitors.
Resolved guest complaints diplomatically, leading to increased overall satisfaction ratings.
Conducted regular audits of reservation data to ensure accuracy and completeness of records on file at the front desk area.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

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