Isobel Cucchiara
Leominster,MA
Summary
Dynamic and detail-oriented professional with experience in customer service at multiple different companies. Proven ability to manage high-volume transactions while fostering strong customer relationships. Skilled in cash handling and maintaining accuracy under pressure, consistently enhancing customer satisfaction through effective communication and a calm demeanor in challenging situations.
Overview
5
5
years of professional experience
Work History
Bank Teller
Rollstone Bank & Trust
11.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Seasonal Sales Associate
Michaels Arts and Crafts
11.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
Cashier
PetSmart Charities
04.2023 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Server
Artisan Chef Catering
08.2020 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Seasonal Sales Associate
The Paper Store
10.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Leominster High School
Leominster, MA06.2023
Skills
- Communication skills
- Cash handling and depositing
- Attention to detail
- Customer relationships
- Hardworking
- Works well under pressure
- Good in stressful environments
- Well spoken
- Calm and respectful when working with more difficult customers and situations
Timeline
Bank Teller
Rollstone Bank & Trust
11.2024 - Current
Seasonal Sales Associate
Michaels Arts and Crafts
11.2023 - 03.2024
Cashier
PetSmart Charities
04.2023 - 10.2024
Seasonal Sales Associate
The Paper Store
10.2022 - 12.2022
Server
Artisan Chef Catering
08.2020 - 10.2024
High School Diploma -
Leominster High School
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