ISOBEL OWENS
Morgantown
Summary
Driven and adaptable professional with a Bachelor of Science in Journalism, specializing in Advertising and Public Relations, and extensive experience in fast-paced customer service environments. Skilled in communication, strategic messaging, audience engagement, and relationship building, with the ability to connect with diverse groups of people and manage multiple responsibilities efficiently. Recognized for strong attention to detail, professionalism, multitasking, and problem-solving under pressure. Combines creative communication skills with hands-on customer service experience to bring a collaborative, people-focused approach to any role. Open to opportunities that value transferable skills in communication, organization, teamwork, and client relations across a variety of industries.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Kavel's Restaurant & Venue
Morgantown, WV
01.2026 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to coordinate timely food delivery and special requests.
- Maintained cleanliness and organization of dining areas to enhance guest satisfaction.
- Assisted in training new servers on menu items and restaurant procedures.
Public Relations Executive (Capstone Project)
Waypoint Creative
Ireland
01.2025 - 05.2025
- Led development of a strategic communications campaign for a real-world client, the Rosguill Peninsula in Ireland
- Shaped media relations strategies and crafted audience-targeted messaging
- Co-created “Year-Round Rosguill: A Place to Visit, a Place to Belong” to boost off-season tourism; campaign won the ADPR 459 pitch competition
- Conducted research on industry trends to inform communication strategies and campaigns.
- Managed social media accounts, creating engaging content to increase audience engagement.
Crisis Communication Student Project Coordinator
Crisis Communications Project
Taylor County Veterans Memorial And Fishing Pier, WV
08.2024 - 12.2024
- Collaborated with a team to develop a comprehensive crisis communication plan, tailored to a local landmark.
- Conducted stakeholder analysis and created protocols for media responses during potential crises.
- Designed tailored messaging strategies for traditional and digital media to ensure accurate and timely communication during hypothetical crisis scenarios.
- Monitored project progress, identifying potential risks and implementing mitigation strategies proactively.
Banquet Server
Country Club of York
York, PA
06.2023 - 08.2024
- Delivered exceptional customer service to a high-profile guests, cultivating strong interpersonal and communication skills.
- Collaborated with team members to ensure seamless execution of events, demonstrating the ability to work under pressure and meet tight deadlines.
- Gained experience in event coordination by supporting weddings, galas, and private functions, honing organizational and multitasking abilities.
Education
Bachelor of Science - Journalism, Advertising & Public Relations, Communications
West Virginia University
Morgantown, WV05-2025
Skills
- Strategic Communication
- Strong work ethic
- Workload management
- Strategic planning
- Exceptional customer service
- Hospitality service expertise
- Team collaboration
- Adaptability
Certification
- Hootsuite Platform Certification
- Hootsuite Social Marketing Certification
- Hubspot Social Media Marketing Certification
Timeline
Server
Kavel's Restaurant & Venue
01.2026 - Current
Public Relations Executive (Capstone Project)
Waypoint Creative
01.2025 - 05.2025
Crisis Communication Student Project Coordinator
Crisis Communications Project
08.2024 - 12.2024
Banquet Server
Country Club of York
06.2023 - 08.2024
Bachelor of Science - Journalism, Advertising & Public Relations, Communications
West Virginia University