Isoken Osagie
Spring,USA
Summary
Friendly and approachable, with keen ability to make guests feel welcome and valued. Possesses strong organizational skills and proficiency in managing multi-line phone systems and handling customer service inquiries. Committed to creating positive and efficient environment that enhances guest satisfaction and operational success.
Overview
1
1
year of professional experience
Work History
Front Desk Associate
Penn Play Entertainment/Sam Houston Race Track
11.2024 - Current
- Greeted and tended to incoming customers using ACES Guest Service skills to uphold a high standard of hospitality
- Responsible for informing incoming customers of the Penn Play Rewards Program
- Registered customers into company databases for the Penn Play Rewards Program
- Organized Documents detailing all participating dog track racers and their owners in Sam Houston Race Park racing events
- Collaborated with employees to discuss customer outreach and program distribution
- Attended to keeping all company promotional material updated with current company events
- Addressing and responding to employee emails relating to customer inquiries and concerns
Receptionist/Office Assistant
Topwings LLC
01.2024 - 04.2024
- Responsible for answering and transferring phone calls between employees and customers at corporate office
- Recruited potential candidates for corporate-owned stores
- Managed POS Systems for corporate-owned stores to maintain menu and inventory
- Interviewed incoming employees for in-store job positions
- Created vital documents for upcoming corporate advertisements and business meetings
- Worked with Graphic Design company partners to discuss marketing distribution for pre-existing stores and corporate social media accounts
Education
Bachelor of Fine Arts - Animation
Sam Houston State University
Huntsville, TX01.2023
Skills
- Editing POS Systems
- Digital Software
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Graphic Design Software
- Adobe Photoshop
- Adobe Illustrator
- Adobe InDesign
- Canva
- Procreate
- Core Principles of Hospitality
- Digital Marketing Principles
- Problem-Solving
- Customer Relationship Management
- Collaboration
- Problem-solving skills
- Listening skills
- Guest relations
- Office administration
- Front office support
- Administrative skills
- Administrative support
- Guest services
- POS systems
- Sales expertise
- Guest accommodations
Timeline
Front Desk Associate
Penn Play Entertainment/Sam Houston Race Track
11.2024 - Current
Receptionist/Office Assistant
Topwings LLC
01.2024 - 04.2024
Bachelor of Fine Arts - Animation
Sam Houston State University
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