Isolda Zakaryants
Tujunga,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
Work History
Sales Agent Representative
UNIVERSAL IRON DOORS
03.2021 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Front Desk Manager
CALIFORNIA EYE CENTER
09.2017 - 02.2021
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Lead Teller Operations Specialist
USBankLocations
02.2015 - 08.2017
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
High School Diploma -
Herbert Hoover High School
Glendale, CA06.2004
Skills
- Competitor Research
- Customer Retention
- Process Improvement
- Revenue Generation
- Sales Closing
- Sales Consultation
- Client Service
- Customer Service
- Account Servicing
- Relationship Selling
- Expense Reporting
- Sales Expertise
- Closing Talents
Languages
Armenian
Full Professional
Timeline
Sales Agent Representative
UNIVERSAL IRON DOORS
03.2021 - Current
Front Desk Manager
CALIFORNIA EYE CENTER
09.2017 - 02.2021
Lead Teller Operations Specialist
USBankLocations
02.2015 - 08.2017
High School Diploma -
Herbert Hoover High School
Similar Profiles
Madison EdenMadison Eden
Project Manager at Exclusive Iron DoorsProject Manager at Exclusive Iron Doors
Serlie HairapianSerlie Hairapian
Sales Coordinator at Precise Iron DoorsSales Coordinator at Precise Iron Doors
Maikel AharonovMaikel Aharonov
CAD Designer at Iron Doors ArizonaCAD Designer at Iron Doors Arizona