ISOLYN BEARD
Columbia,SC
Summary
Punctual and honest manager with solid background in busy environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Expert retail sales professional offering eight years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers.
Overview
7
7
years of professional experience
Work History
Cashier Manager
APPLE GREEN
07.2017 - 01.2024
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Streamlined checkout process for enhanced customer experience by implementing effective workflow strategies.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Improved employee retention through robust training programs and ongoing performance evaluations.
- Enhanced team productivity by delegating tasks and setting clear goals for cashier staff members.
Store Manager
Pitt Stop Convenience Stores
07.2022 - 12.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
Customer Service Representative
Teleperformance
08.2020 - 04.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Bamberg-Ehrhardt High School
Bamberg, SC05.1996
Skills
- Time Management
- Store Opening and Closing
- Staff Training
- POS System Troubleshooting
Timeline
Store Manager
Pitt Stop Convenience Stores
07.2022 - 12.2023
Customer Service Representative
Teleperformance
08.2020 - 04.2022
Cashier Manager
APPLE GREEN
07.2017 - 01.2024
High School Diploma -
Bamberg-Ehrhardt High School
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