Isom Townsend
Retired Military
RACINE,WI
Summary
Being blessed with Being a role model, well grounded/integrated....representing the united states military in other countries
Overview
2022
2022
years of professional experience
Work History
Pace Bus Operator
Pace
- Accepted and processed fares.
- Transported customers to and from Location.
- Efficiently processed fare payments using various methods such as cash, cards, or mobile applications.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Mentored new hires by sharing best practices for effective communication with passengers and navigating complex routes safely.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Worked different route every day based on changing passenger locations and destinations.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Performed basic repairs and maintenance actions to keep vehicle working at peak performance.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Maintained full understanding of local roads and traffic patterns.
- Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Received excellent customer reviews for friendly, punctual transport services.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Retained bus system, route and stop knowledge for informative customer advice.
- Followed all relevant schedules for routes and arrivals.
- Verified cleanliness and tidiness of bus through regular cleaning.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Inspected bus for any mechanical issues before departure.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
- Assisted passengers with inquiries and requests during trips.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
- Updated and maintained accurate trip logs and records.
- Calculated and collected fares from passengers.
- Developed and maintained positive relationships with passengers and other drivers.
- Operated large vehicles in difficult urban and rural conditions.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Aided passengers with disabilities or special needs.
- Fostered safe bus environment by enforcing rules of conduct for passengers.
- Inventoried bus emergency and first aid supplies and equipment.
- Diffused potential passenger disputes with fairness and professionalism.
Hospital Patient Register
Lake Forest College
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
FedEx Courier
FedEx
06.2015 - 06.2021
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Followed company policies and procedures during shift.
- Escalated issues to supervisor for immediate remediation.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Handled receipt, storage, identification and delivery of products for clients.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Managed delivery route for optimal use of time and fuel.
- Properly documented all specimens received using Software.
- Processed payments and handled cash transactions to secure proper compensation.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Obtained signatures for delivery documents and packages.
- Tracked delivery status and updated customers for expected delivery time.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Delivered packages to customer doorsteps and business offices.
- Communicated with dispatch and customers for accurate delivery information.
- Followed safety procedures and regulations to protect packages and vehicles.
- Supported team members during peak times, demonstrating strong teamwork and flexibility.
- Contributed to positive work environment, showing respect and cooperation with colleagues.
- Achieved high customer feedback scores, demonstrating exceptional interpersonal skills during deliveries.
- Maintained high level of service for emergency deliveries, ensuring critical packages reached their destinations on time.
- Ensured vehicle safety and reliability, performing regular maintenance checks.
- Handled sensitive packages with care, ensuring they arrived in perfect condition.
- Adapted quickly to new delivery technologies and software, enhancing efficiency.
- Enhanced operational efficiency by suggesting improvements to delivery processes.
- Improved route efficiency with meticulous planning and GPS technology.
- Reduced delivery times, optimizing routes based on traffic and weather conditions.
- Strengthened company's market position by maintaining high standards of delivery speed and accuracy.
- Leveraged local knowledge to navigate efficiently, even in challenging weather conditions.
- Increased delivery capacity by organizing packages effectively in vehicle.
- Addressed customer feedback constructively, resolving issues promptly.
- Enhanced customer satisfaction by delivering packages promptly and accurately.
- Provided exceptional service to customers, addressing concerns and ensuring satisfaction.
- Improved company reputation with consistent, reliable deliveries.
- Delivered wide range of items, from documents to large parcels, showcasing versatility.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Utilized GPS navigation systems to navigate faster routes.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Managed inventory at distribution centers, contributing to organized operations and smooth workflows.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Drove safely at all times to avoid accidents and harm.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
- Verified package information to check for accuracy and completeness.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Contributed to team success by actively participating in meetings about improving operational procedures.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Contacted customers to confirm delivery details and locations.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
Education
Associate telecommunications -
Navy's ATC
San Diego, CAAssociate Degree In Nursing - Mental Health/juvenile Correction
Elgin Community College
Elgin, IL06.1972
Skills
Affective communicating, adherening to polices, excellent attendance
Timeline
FedEx Courier
FedEx
06.2015 - 06.2021
Pace Bus Operator
Pace
Hospital Patient Register
Lake Forest College
Associate telecommunications -
Navy's ATC
Associate Degree In Nursing - Mental Health/juvenile Correction
Elgin Community College