Summary
Overview
Work History
Education
Skills
Timeline
RegisteredNurse
Isom Townsend

Isom Townsend

Retired Military
RACINE,WI

Summary

Being blessed with Being a role model, well grounded/integrated....representing the united states military in other countries

Overview

2022
2022
years of professional experience

Work History

Pace Bus Operator

Pace
  • Accepted and processed fares.
  • Transported customers to and from Location.
  • Efficiently processed fare payments using various methods such as cash, cards, or mobile applications.
  • Enhanced passenger satisfaction by providing timely and efficient transportation services.
  • Mentored new hires by sharing best practices for effective communication with passengers and navigating complex routes safely.
  • Informed passengers about route details, schedules, transfers, and fare policies as needed.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Worked different route every day based on changing passenger locations and destinations.
  • Maintained a clean and safe bus environment for the comfort of all passengers.
  • Received commendations for exceptional customer service and professionalism during interactions with passengers.
  • Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
  • Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
  • Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
  • Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
  • Contacted dispatchers and company mechanics to report vehicle issues and other problems.
  • Performed basic repairs and maintenance actions to keep vehicle working at peak performance.
  • Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
  • Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
  • Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
  • Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
  • Performed regular bus inspections and checked brakes, steering and windshield wipers.
  • Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
  • Maintained full understanding of local roads and traffic patterns.
  • Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
  • Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Conducted pre-trip inspections of bus for safe operation.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Communicated regularly with central dispatch teams to report delays and route changes.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Received excellent customer reviews for friendly, punctual transport services.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Retained bus system, route and stop knowledge for informative customer advice.
  • Followed all relevant schedules for routes and arrivals.
  • Verified cleanliness and tidiness of bus through regular cleaning.
  • Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
  • Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
  • Inspected bus for any mechanical issues before departure.
  • Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
  • Assisted passengers with inquiries and requests during trips.
  • Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
  • Updated and maintained accurate trip logs and records.
  • Calculated and collected fares from passengers.
  • Developed and maintained positive relationships with passengers and other drivers.
  • Operated large vehicles in difficult urban and rural conditions.
  • Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
  • Aided passengers with disabilities or special needs.
  • Fostered safe bus environment by enforcing rules of conduct for passengers.
  • Inventoried bus emergency and first aid supplies and equipment.
  • Diffused potential passenger disputes with fairness and professionalism.

Hospital Patient Register

Lake Forest College
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Resolved problems, improved operations and provided exceptional service.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

FedEx Courier

FedEx
06.2015 - 06.2021
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Followed company policies and procedures during shift.
  • Escalated issues to supervisor for immediate remediation.
  • Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
  • Handled receipt, storage, identification and delivery of products for clients.
  • Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
  • Maximized processes by managing delivery schedules and prioritizing based on urgency.
  • Built professional relationships with customers and business partners to establish trust and credibility.
  • Managed delivery route for optimal use of time and fuel.
  • Properly documented all specimens received using Software.
  • Processed payments and handled cash transactions to secure proper compensation.
  • Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
  • Obtained signatures for delivery documents and packages.
  • Tracked delivery status and updated customers for expected delivery time.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated with dispatch and customers for accurate delivery information.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Supported team members during peak times, demonstrating strong teamwork and flexibility.
  • Contributed to positive work environment, showing respect and cooperation with colleagues.
  • Achieved high customer feedback scores, demonstrating exceptional interpersonal skills during deliveries.
  • Maintained high level of service for emergency deliveries, ensuring critical packages reached their destinations on time.
  • Ensured vehicle safety and reliability, performing regular maintenance checks.
  • Handled sensitive packages with care, ensuring they arrived in perfect condition.
  • Adapted quickly to new delivery technologies and software, enhancing efficiency.
  • Enhanced operational efficiency by suggesting improvements to delivery processes.
  • Improved route efficiency with meticulous planning and GPS technology.
  • Reduced delivery times, optimizing routes based on traffic and weather conditions.
  • Strengthened company's market position by maintaining high standards of delivery speed and accuracy.
  • Leveraged local knowledge to navigate efficiently, even in challenging weather conditions.
  • Increased delivery capacity by organizing packages effectively in vehicle.
  • Addressed customer feedback constructively, resolving issues promptly.
  • Enhanced customer satisfaction by delivering packages promptly and accurately.
  • Provided exceptional service to customers, addressing concerns and ensuring satisfaction.
  • Improved company reputation with consistent, reliable deliveries.
  • Delivered wide range of items, from documents to large parcels, showcasing versatility.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Utilized GPS navigation systems to navigate faster routes.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Managed inventory at distribution centers, contributing to organized operations and smooth workflows.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Drove safely at all times to avoid accidents and harm.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.
  • Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
  • Verified package information to check for accuracy and completeness.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.
  • Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Contributed to team success by actively participating in meetings about improving operational procedures.
  • Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
  • Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
  • Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
  • Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Contacted customers to confirm delivery details and locations.
  • Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.

Education

Associate telecommunications -

Navy's ATC
San Diego, CA

Associate Degree In Nursing - Mental Health/juvenile Correction

Elgin Community College
Elgin, IL
06.1972

Skills

Affective communicating, adherening to polices, excellent attendance

Timeline

FedEx Courier

FedEx
06.2015 - 06.2021

Pace Bus Operator

Pace

Hospital Patient Register

Lake Forest College

Associate telecommunications -

Navy's ATC

Associate Degree In Nursing - Mental Health/juvenile Correction

Elgin Community College

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Isom TownsendRetired Military