Ison Smith
Chatham,IL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. An increasing drive for knowledge to learn and improve constantly in a positive manner. A personal background and passion for technology.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CAD/CAM Dental Technician
Ottawa Dental Lab
02.2025 - Current
- Continuously updated knowledge on new materials and techniques through professional development courses, ensuring provision of cutting-edge services to clients.
- Maintained high-quality standards for all completed work, resulting in increased client retention.
- Demonstrated proficiency in using CAD/CAM software to design customized dental restorations efficiently and accurately.
- Effectively managed time to prioritize and complete multiple cases simultaneously, allowing for consistent workflow and timely delivery of products.
- Completed repairs on various types of apparatus, monitoring work closely to maintain accuracy and meet patient needs.
- Participated in team meetings to discuss case challenges, share knowledge, and collaborate on best practices for improved laboratory efficiency.
- Enhanced patient satisfaction by providing efficient and precise dental prosthetics fabrication.
- Maintained 3D Printing equipment and stuck to strict preventive maintenance schedule to decrease lab costs.
- Optimized material utilization, improving cost-efficiency in the dental lab.
- Troubleshot scanners and printers to keep operations going with minimal down time.
- Organized files after scanning and uploading to different organizational systems.
Specialty Shop Manager
Scheels
08.2022 - 02.2025
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
- Developed new promotional campaigns to attract new customers.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
- Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Implemented effective cost control measures to reduce overheads and maintain profitability during challenging economic times.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
- Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
- Orchestrated redesign of shop layout, improving foot traffic and sales.
- Oversaw daily operations, ensuring store met its performance and sales goals.
- Managed budgeting and financial planning, maintaining healthy cash flow.
- Boosted overall store sales by implementing innovative marketing strategies.
- Managed inventory levels, ensuring optimal stock at all times for customer needs.
- Fostered culture of continuous improvement, leading to higher efficiency and customer satisfaction.
- Developed and executed staff training programs to enhance customer service skills.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Package Handler Trainer
FedEx
02.2022 - 12.2022
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Collaborated with management to address specific skill gaps and tailor training programs accordingly.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
- Provided ongoing support and guidance to fellow trainers as needed, sharing insights gained through experience in order to enhance overall training quality across the department.
- Reduced workplace injuries with thorough safety training and regular reinforcement of safe work practices.
- Ensured compliance with relevant laws and regulations pertaining to worker safety during all phases of the package handling process by conducting regular audits of procedures followed by employees under my supervision.
- Streamlined workflow processes for improved productivity by identifying areas of improvement in package handling procedures.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Loaded and unloaded items from production line.
- Loaded items onto conveyor belts and pallets.
- Counted items to verify accuracy of orders.
- Helped connect and use mobile devices such as phones and scanners, as well as trouble shooting to maintain workflow.
Insurance Sales Representative
State Farm
07.2021 - 07.2022
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Adapted selling strategies based on individual client needs and preferences while maintaining compliance with state regulations.
- Enhanced operational efficiency by implementing time-saving tools for tracking progress toward sales goals and monitoring productivity metrics.
- Boosted client retention rates by providing exceptional customer service and addressing concerns promptly.
- Conducted regular policy reviews with existing clients to ensure continued alignment with their evolving needs and risk profiles.
- Generated sales by recommending policies and add-ons.
- Maintained detailed records of customer information and policy sales.
- Collaborated with underwriters to customize policies and ensure accurate risk assessment.
- Stayed in touch with clients to assess changing demands and offer new solutions.
- Maintained a high level of product knowledge, staying current on industry trends and changes in regulations.
- Connected with prospective clients to set appointments.
- Managed a diverse portfolio of accounts, offering personalized attention to each client to foster loyalty and trust.
- Leveraged referrals from satisfied clients, capitalizing on word-of-mouth marketing to grow the book of business substantially over time.
- Expanded the company''s client base through targeted outreach and networking efforts.
- Generated new business opportunities by attending industry events and participating in marketing initiatives.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Utilized technology platforms effectively to manage client information, track sales activities, and optimize lead generation efforts.
- Generated quotes and proposals for clients to match individual needs.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Calculated premiums and established payment methods for sales.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Monitored customer feedback and identified areas of improvement.
- Conducted research and identified market trends to develop better strategies for sales.
- Assisted in the setup of office computers and networks.
- Built home office setups for Agents and updated and troubleshot their computers.
- Downloaded and maintained up to date software for the office.
Retail Banking Specialist
Prairie State Bank & Trust
12.2017 - 07.2021
- Resolved complex customer service issues promptly as a trusted advisor for both clients and colleagues alike.
- Reduced the number of escalated customer complaints by addressing issues proactively and effectively.
- Optimized workflow processes within the branch by reallocating resources during peak hours to minimize wait times.
- Contributed to branch growth by actively participating in local community events, networking opportunities, and business promotions.
- Reduced processing errors by implementing strict quality control measures in daily operations.
- Investigated and resolved account issues by offering applicable options to customers.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
- Implemented effective fraud detection measures that significantly reduced instances of financial crime within the institution.
- Counted currency, coins and checks in cash drawer, night depository and ATM.
- Utilized data-driven insights to optimize marketing efforts targeting specific customer segments for better results.
- Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
- Opened new accounts and made changes to existing accounts.
- Championed the use of innovative technology solutions to enhance overall banking experience for clients across multiple channels.
- Managed a diverse portfolio of clients ranging from individuals to small businesses, addressing unique financial needs effectively.
- Maintained up-to-date knowledge of regulatory changes, ensuring all banking activities complied with new laws and guidelines.
- Managed risk and compliance protocols, ensuring all transactions adhered to industry regulations and standards.
- Conducted regular audits of banking processes, identifying and addressing inefficiencies to improve overall service delivery.
- Collaborated with IT department to enhance online banking security measures, safeguarding customer information.
- Educated customers on online banking and mobile banking applications.
- Trained new hires on customer service policies and procedures.
- Monitored and verified suspicious activity on customer accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Calculated fees due, interest and change for customer transactions.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Worked closely with IT department via Remote Desktop Access to update systems and drivers, trouble shoot connectivity issues, as well as general updates.
- Performed routine maintenance and troubleshooting on ATM systems, resetting network issues as well as general issues.
Sales Associate
GNC Live Well
03.2015 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Bachelor of Arts - Art/Psychology
MacMurray College
05-2016
Skills
- Work order following
- Quality control analysis
- Application installations
- Software updating
- System maintenance
- Customer service
- Attention to detail
- Organizational skills
- Collaborative team player
- Dependable and responsible
- Computer skills
- Data entry
Affiliations
- Springfield Jaycees
Certification
About to test for Comptia+ Certification. Will continue on with Network+ and then Security+ after.
Timeline
CAD/CAM Dental Technician
Ottawa Dental Lab
02.2025 - Current
Specialty Shop Manager
Scheels
08.2022 - 02.2025
Package Handler Trainer
FedEx
02.2022 - 12.2022
Insurance Sales Representative
State Farm
07.2021 - 07.2022
Retail Banking Specialist
Prairie State Bank & Trust
12.2017 - 07.2021
Sales Associate
GNC Live Well
03.2015 - 08.2017
About to test for Comptia+ Certification. Will continue on with Network+ and then Security+ after.
Bachelor of Arts - Art/Psychology
MacMurray College
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