Isong Mbah

• Monitored use of data files and regulated access to protect secure information.
• Analyzed log files for anomalies, identifying potential intrusions or malicious activity before significant damage occurred.
• Maintained up-to-date knowledge of emerging threats by attending professional development events and staying informed on industry trends.
• Coordinated incident response efforts across multiple departments, fostering teamwork in resolving complex issues effectively.
• Knowledge of current DOD security tools available
• Hardware/software security implementation
• Performed risk analyses to identify appropriate security countermeasures.
• Familiarity with commercial products, and current Internet/EC technology.
• Monitored computer virus reports to determine when to update virus protection systems.
• Different communication protocols
• Encryption techniques/tools
• Encrypted data and erected firewalls to protect confidential information.

• Tracked supply, equipment, and product inventory quantities to maintain necessary levels.
• Coordinated incoming and outgoing shipments to maintain schedules.
• Managed inventory levels for optimal cost savings and minimal stockouts.
• Oversaw every phase of the supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
• Used in-house tracking system to schedule shipments of goods to customer warehouses.
• Coordinated cross-functional teams to execute complex logistics projects on time and within budget.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Validated inventory levels and updated systems using handheld devices.
• Negotiated freight rates with third-party vendors to acquire cost-effective contracts.

• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Coached employees through day-to-day work and complex problems.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
• Enhanced team productivity through regular coaching, feedback, and performance evaluations.
• Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.