Isongesit Udombat
Sugar Land,TX
Summary
Dynamic and results-oriented professional with extensive experience in retail and customer service, notably at Lowes Home Improvement Warehouse. Excelled in enhancing customer satisfaction and loyalty through exceptional service and effective communication. Skilled in equipment installation and problem-solving, consistently contributing to team goals and sales targets. Demonstrated ability to adapt and thrive in fast-paced environments, ensuring safety and efficiency.
Overview
4
4
years of professional experience
Work History
Installation Specialist
Lowes Home Improvement Warehouse
03.2021 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
Sales Associate
Peaceful Sensations
01.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
Education
Community College - Computer Science
Houston Community College
Houston, TX2011
Skills
- Power tool operation
- Hand tool
- Equipment testing
- Equipment maintenance
- Ability to be instructed and taught
Timeline
Sales Associate
Peaceful Sensations
01.2024 - Current
Installation Specialist
Lowes Home Improvement Warehouse
03.2021 - 03.2023
Community College - Computer Science
Houston Community College
Similar Profiles
Tanika JordanTanika Jordan
Administrative Supervisor at Lowes Home Improvement WarehouseAdministrative Supervisor at Lowes Home Improvement Warehouse
Ryan GomezRyan Gomez
Receiving Dock Associate at Lowes Home Improvement WarehouseReceiving Dock Associate at Lowes Home Improvement Warehouse
Sabrina WalkerSabrina Walker
Install Coordinator at Lowes Home Improvement WarehouseInstall Coordinator at Lowes Home Improvement Warehouse