Israa Abdalkrem
Phoenix,AZ
Summary
Proven track record in enhancing customer satisfaction and sales at Dillards Department Store, leveraging exceptional customer service and sales expertise. Skilled in problem-solving and teamwork, significantly boosting customer loyalty and engagement. Demonstrates a professional demeanor and strategic planning abilities, adept at meeting complex challenges in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Sales Associate
Dillards Department Store
03.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Administration Assistant
Hertz Car Rental
12.2017 - 04.2020
- Delivered informative presentations on available resources, increasing awareness and engagement among the workforce.
- Reduced absenteeism through proactive intervention strategies and ongoing support for at-risk employees.
- Developed strong relationships with external providers, enabling seamless access to additional resources for employees.
Education
Bachelor Degree -
College of Law
Iraq, Mosul Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Goal-Oriented
- Exceptional customer service
- Cash Handling
- Money Handling
- Flexible Schedule
- Verbal/written communication
- Stocking and Receiving
- Client Service
- Conflict Resolution
- Sales expertise
- Product Sales
- Customer Needs Assessment
- Complex Problem-Solving
- Sales Strategies
- Upselling
- Professional Demeanor
- Retail Store Operations
- Cleaning techniques
- Payment Processing
- Strategic Planning
- Sales Development
- Business Development
- Shipment Processing
- Fraud Detection
- Money Transfer Systems
- Expert in Subject
- Friendly and Helpful
- Honest and Dependable
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Customer Assistance
- Organization
- Creative Thinking
- Positive Customer Engagement
- Team Cooperation
- Flexible Hours
- Excellent Written and Verbal Communication
- Store Organization
- Basic Mathematics
Accomplishments
Brought in number new customers.
Have four customers during the day .
Languages
English
Full Professional
Arabic
Full Professional
Timeline
Sales Associate
Dillards Department Store
03.2021 - 08.2022
Administration Assistant
Hertz Car Rental
12.2017 - 04.2020
Bachelor Degree -
College of Law
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