ISRAA KHAN
Operations & Customer Service Manager
buffalo grove
Summary
Results-driven Operations & Customer Service Leader with over 3 years of experience managing high-volume service delivery, frontline team coordination, and operational process improvement in dynamic, fast-paced environments. Proven ability to lead diverse teams, streamline scheduling, uphold compliance standards, and enhance customer satisfaction. PMP certified with strong organizational, problem-solving, and communication skills. Eager to transition into the airline industry and apply leadership, safety awareness, and service excellence in airport operations.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
1
1
Certificate
Work History
Operations & Service Manager (Healthcare)
Livesave
10.2022 - Current
- Directed day-to-day operations for a high-volume service agency, overseeing frontline staff, client scheduling, and logistics for over 100 weekly service deliveries — maintaining timeliness and service reliability
- Led hiring, onboarding, and SOP training for new employees, reducing orientation time by 20% and increasing team retention and efficiency
- Maintained compliance with healthcare and operational standards, identifying and correcting financial discrepancies, reducing billing errors by 15%
- Resolved real-time service issues and staff conflicts while ensuring uninterrupted operations and quality service under pressure
- Coordinated staff assignments across shifts to ensure full coverage and minimize service disruptions — equivalent to schedule planning in 24/7 airport environments
- Organized client and community-facing events that boosted service engagement by 12%, reflecting strong customer service and event coordination capabilities
- Produced operational reports and performance metrics to inform leadership decisions and support continuous improvement initiatives
Project & Operations Intern (Financial Services)
US Bank
06.2022 - 09.2022
- Supported operational efficiency initiatives across two business units, leading to a 15% increase in workflow performance
- Assisted in customer service research and product delivery analysis, helping shape more responsive service strategies
- Developed presentations and project proposals to leadership, coordinating deadlines, priorities, and deliverables across stakeholders
- Helped standardize customer feedback collection and resolution tracking systems to enhance satisfaction metrics
Education
Bachelor's Degree - Marketing/Marketing Management, General
Northeastern Illinois University
Associate of Arts and Sciences – AAS - Business Administration and Management, General
Oakton College
Skills
Core Competencies
Frontline Team Supervision & Coaching
Scheduling & Resource Allocation
Operational Process Improvement
Customer Service & Issue Resolution
Safety & Compliance Oversight
High-Volume Service Coordination
Shift & Time Management
Event & Engagement Planning
MS Office (Excel, PowerPoint, Outlook)
KPI Monitoring & Reporting
Project Management (PMP Certified)
Accomplishments
- Optimized Patient Care Coordinated care for 100+ weekly clients, ensuring service efficiency.
- Enhanced Financial Accuracy Reduced billing errors by 15% through financial accuracy improvements.
- Boosted Patient Intake Achieved a 12% increase in patient intake by organizing local events.
- Streamlined Onboarding Improved onboarding time by 20%, increasing staff retention rates.
Certification
Project Management Professional (PMP) Certification
Timeline
Operations & Service Manager (Healthcare)
Livesave
10.2022 - Current
Project & Operations Intern (Financial Services)
US Bank
06.2022 - 09.2022
Associate of Arts and Sciences – AAS - Business Administration and Management, General
Oakton College
Bachelor's Degree - Marketing/Marketing Management, General
Northeastern Illinois University