Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Personal Information
Generic

ISRAA KHAN

Operations & Customer Service Manager
buffalo grove

Summary


Results-driven Operations & Customer Service Leader with over 3 years of experience managing high-volume service delivery, frontline team coordination, and operational process improvement in dynamic, fast-paced environments. Proven ability to lead diverse teams, streamline scheduling, uphold compliance standards, and enhance customer satisfaction. PMP certified with strong organizational, problem-solving, and communication skills. Eager to transition into the airline industry and apply leadership, safety awareness, and service excellence in airport operations.

Overview

3
3
years of professional experience
2024
2024
years of post-secondary education
1
1
Certificate

Work History

Operations & Service Manager (Healthcare)

Livesave
10.2022 - Current
  • Directed day-to-day operations for a high-volume service agency, overseeing frontline staff, client scheduling, and logistics for over 100 weekly service deliveries — maintaining timeliness and service reliability
  • Led hiring, onboarding, and SOP training for new employees, reducing orientation time by 20% and increasing team retention and efficiency
  • Maintained compliance with healthcare and operational standards, identifying and correcting financial discrepancies, reducing billing errors by 15%
  • Resolved real-time service issues and staff conflicts while ensuring uninterrupted operations and quality service under pressure
  • Coordinated staff assignments across shifts to ensure full coverage and minimize service disruptions — equivalent to schedule planning in 24/7 airport environments
  • Organized client and community-facing events that boosted service engagement by 12%, reflecting strong customer service and event coordination capabilities
  • Produced operational reports and performance metrics to inform leadership decisions and support continuous improvement initiatives

Project & Operations Intern (Financial Services)

US Bank
06.2022 - 09.2022
  • Supported operational efficiency initiatives across two business units, leading to a 15% increase in workflow performance
  • Assisted in customer service research and product delivery analysis, helping shape more responsive service strategies
  • Developed presentations and project proposals to leadership, coordinating deadlines, priorities, and deliverables across stakeholders
  • Helped standardize customer feedback collection and resolution tracking systems to enhance satisfaction metrics

Education

Bachelor's Degree - Marketing/Marketing Management, General

Northeastern Illinois University

Associate of Arts and Sciences – AAS - Business Administration and Management, General

Oakton College

Skills

Core Competencies

Accomplishments

  • Optimized Patient Care Coordinated care for 100+ weekly clients, ensuring service efficiency.
  • Enhanced Financial Accuracy Reduced billing errors by 15% through financial accuracy improvements.
  • Boosted Patient Intake Achieved a 12% increase in patient intake by organizing local events.
  • Streamlined Onboarding Improved onboarding time by 20%, increasing staff retention rates.

Certification

Project Management Professional (PMP) Certification

Timeline

Operations & Service Manager (Healthcare)

Livesave
10.2022 - Current

Project & Operations Intern (Financial Services)

US Bank
06.2022 - 09.2022

Associate of Arts and Sciences – AAS - Business Administration and Management, General

Oakton College

Bachelor's Degree - Marketing/Marketing Management, General

Northeastern Illinois University

Personal Information

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ISRAA KHANOperations & Customer Service Manager