Israa Munassar
Saint Paul,MN
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
5
5
years of professional experience
Work History
Receptionist
Apple Valley Village Health Care Center
Apple Valley, MN
12.2024 - Current
- Greet and assist visitors, staff, and residents with professionalism and courtesy.
- Scheduled appointments and coordinated meeting room logistics for staff.
- Maintained an organized filing system for confidential documents and records.
- Assisted with mail distribution and package handling for office operations.
- Collaborated with team members to ensure a smooth office workflow daily.
- Utilized office software to update databases and maintain accurate information.
- Managed multi-line phone system and handled incoming calls efficiently.
Personal Assistant
The Hanedar Group
Blaine, MN
03.2024 - Current
- Manage the agent's schedule, appointments, and client communications.
- Handle document preparation, data entry, and file organization.
- Coordinate real estate transactions and ensure timely completion of paperwork
- Assist with property showings, open houses, and client meetings
- Create and distribute marketing materials and manage social media accounts
- Coordinate property inspections, repairs, and maintenance
- Track expenses and assist with commission payments and invoices
- Maintain and update CRM system for client and lead management
Onboarding Specialist
Kestra Financial
Austin, TX
01.2023 - 03.2024
- Oversaw necessary onboarding activities, addressing questions to speed up process.
- Coordinated with various departments to ensure smooth transition into the organization.
- Maintained accurate records of all new hire documentation in compliance with applicable laws and regulations.
- Maintained applicant profiles and information in applicant tracking system.
- Assisted in creating employee handbooks, job descriptions, and other documents related to onboarding processes.
- Conducted orientation sessions to introduce company policies and procedures.
- Planned and presented training and mentoring to new team members.
Customer Service Representative
IKEA
Bloomington, Minnesota
08.2020 - 01.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Associate of Arts - Business Administration and Management
Saint Paul College
Saint Paul, MN06-2025
Bachelor of Arts - Human Resources Management
Metropolitan State University
Saint Paul, MNSkills
- Project management
- Attention to detail
- Team collaboration
- Customer service
- Microsoft Office proficiency
- Discretion and confidentiality
- Office administration
- Project coordination
- Calendar management
Languages
Arabic (Fluent), Somali (Advanced)
Languages
Arabic
Native/ Bilingual
Somali
Professional
Affiliations
- Volunteering with Bloomington Police to help with involvement in the community as a Multi-Cultural Advisory member.
- Helped establish a social media presence for SUKOON, a mental health organization. Used outreach opportunities to build community and create business relations that last a lifetime.
- Volunteering with RISE, a woman-owned non-profit, to educate community members about ongoing issues and how to advocate for themselves.
References
References available upon request.
Timeline
Receptionist
Apple Valley Village Health Care Center
12.2024 - Current
Personal Assistant
The Hanedar Group
03.2024 - Current
Onboarding Specialist
Kestra Financial
01.2023 - 03.2024
Customer Service Representative
IKEA
08.2020 - 01.2023
Associate of Arts - Business Administration and Management
Saint Paul College
Bachelor of Arts - Human Resources Management
Metropolitan State University
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