Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Israel Acosta

Customer Resource Specialist
Hemet,California

Summary

Motivated and enthusiastic team leader. Can adapt to any situation and a quick learner. Fair supervisor who will listen, assess the situation, and make an intelligent decision based on all the information at hand. Can and will defuse altercations. Vigilant against loss prevention, terrorism, and emergencies. Able to make quick decisions.

Overview

23
23
years of professional experience

Work History

Self Employed

Coachella Paddles
Hemet, CA
09.2019 - Current
  • Design and decorate custom and hand made paddles and wood works
  • Ship custom made paddles and wood works around the world.
  • Engrave wood projects for sale
  • File and organize sales slips, consumable, and tax forms
  • Tracks orders for quality assurance
  • Maintains and follows up with set goals


Personnel Specialist

US Navy
Bremerton, WA
08.1999 - 08.2019
  • Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
  • Supported well-designed compensation philosophy to promote organizational strategic plan, initiatives and set goals.
  • Facilitated employee termination process and performed employee exit interviews to relay pertinent information to appropriate personnel.
  • Assisted with welcome aboard packets and educated personnel as to the starting procedures
  • Created and implemented employee benefit education plan and answered benefit-related questions to help employees select options.
  • Updated affirmative action plan to comply with federal guidelines.
  • Cross-trained to cover other personnel staff duties to facilitate office management.
  • Researched options and mandates to enable proper implementation of personnel procedures.
  • Designed and implemented internal training for supervisors and other personnel.
  • Assisted with design and implementation of internal training for supervisors and other personnel.
  • Oversaw electronic processing to deliver appropriate paychecks and benefits to employees.
  • Conducted full-cycle recruitment to meet company staffing goals and maintain effective business operations.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Acted as staff member advocate, encouraging and supporting Team Leaders to identify and resolve conflicts.
  • Planned and launched large-scale events that boosted employee travel by 90%.
  • Reduced expenses by analyzing compensation policies and implementing alternative programs while ensuring adherence to legal requirements.
  • Trained staff on disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
  • Assisted supervisors with employee performance management and offered recommendations for approach and process.
  • Supervised and trained personnel on preventative measures, emergency protocols, and evacuation procedures.

Education

High School Diploma -

Coachella Valley High School
Thermal, CA
06.1989

Skills

  • Workflow Efficiency
  • Business Management
  • Outstanding Customer Service
  • Cash Register Operations
  • Inventory Control Processes
  • Promotions Understanding
  • Customer Safety
  • Outstanding Client Retention
  • Safety Training
  • Personal Sales
  • Administrative Duties
  • Improvement Plans
  • Safety Protocols
  • Information Updates
  • Customer Loyalty
  • Stock Control
  • Basic Housekeeping
  • Positive Reinforcement Strategies
  • Loss prevention
  • Recruiter
  • Trainer
  • Project manager
  • Supervisory

Languages

Spanish
Native or Bilingual

Timeline

Self Employed

Coachella Paddles
09.2019 - Current

Personnel Specialist

US Navy
08.1999 - 08.2019

High School Diploma -

Coachella Valley High School
Israel AcostaCustomer Resource Specialist