Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Israel Adedugbe

Toronto

Summary

Dedicated and compassionate respite support worker with extensive experience in supporting and advocating for individuals facing homelessness, depression, mental illness, and domestic abuse, and also excelling in crisis intervention and team collaboration. Ensuring safety protocols, and facilitating access to essential services through a client-focused and harm reduction approach, with proven ability to maintain accurate records while providing empathetic support. Skilled in Microsoft Office and effective communication, I am committed to enhancing guests' outcomes and fostering a secure environment for vulnerable populations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Respite Support Staff

St Felix centre
Toronto
12.2024 - Current
  • Ensured the safety and well-being of guests and staff through regular facility inspections, proactive problem-solving, and crisis management interventions, maintaining a secure and supportive shelter environment.
  • Assessed and addressed guests holistic needs, including personal hygiene, medical care, financial assistance, and emotional support, demonstrating empathy and comprehensive care.
  • Employed proactive crisis intervention techniques to de-escalate conflicts and maintain a calm, secure shelter environment, showcasing excellent conflict resolution skills.
  • Updated guests records consistently to ensure current and accurate case information, facilitating effective case management and follow-up.
  • Identified guests needs and assist them in accessing appropriate programs and services, working both independently and as part of a cohesive team.
  • Maintained detailed guests case documentation in SMIS, ensuring accuracy and confidentiality in all records and communications, adhering to internal policies and guidelines.
  • Actively contributed to providing valuable insights and support for continuous improvement, and effective care for guests.

Community Support Worker

Salvation army, community and family services
Toronto
11.2022 - 11.2024
  • Collaborated effectively with city agencies and community partners to coordinate access to essential services and resources, fostering strong professional relationships and resource networks.
  • Actively contributed to team meetings, case conferences, and program reviews, providing valuable insights and support for continuous improvement, and effective client care.
  • Administered harm reduction supplies to shelter residents, demonstrating a commitment to safe and supportive care practices.
  • Report emerging issues and challenges to supervisors, and make informed referrals to relevant services, using sound judgment and a client-centered approach.
  • Conducted telephone assessments to establish individual and family client needs, and resources.
  • Worked with clients to develop short-term service plans to fulfill individuals' and families' needs.
  • Applied case management principles in the conduct of assessments and referrals to address the multiplicity of observed, expressed, and felt client needs.
  • Intervened daily in client situations, such as heated arguments and altercations, preventing potential crises, de-escalating confrontations, and maintaining calm between disagreeing parties.
  • Established and recommended tailored interventions, as provided for in existing laws and policies, aligned with my assessment of clients’ functional abilities, needs, and socioeconomic situations.
  • Gathered and analyzed client information daily to ascertain their eligibility for emergency shelter, and other housing-related services.

Volunteer Caseworker

Hope in God foundation
Lagos
09.2018 - 12.2021
  • Collaborate with local organizations and partners to expand community resources and raise awareness about homelessness issues and the shelter's services
  • Refer clients to community resources such as food programs, job placement services, mental health counseling, and legal assistance to support their journey toward stability
  • Regularly check in with clients to monitor their progress, provide continued support, and adjust case plans as needed to help them achieve long-term housing and financial stability
  • Act as a liaison between clients and community service providers, advocating for client needs and empowering individuals by educating them on available services and their rights
  • Work alongside shelter staff and case managers to provide coordinated care, participate in team meetings, and contribute to the overall improvement of shelter operations and client outcomes
  • Assist in promoting the shelter's programs and services within the community helping to raise awareness of homelessness issues and available support

Administrative officer

Home for victims of domestic violence and trafficking
Ipaja
02.2019 - 03.2021
  • Conducted intake assessments programs and develop individualized service plans to address the immediate and long-term needs of shelter residents, including housing, employment, mental health, and healthcare
  • Provided emotional support and de-escalation in high-stress or emergency situations, ensuring the safety and well-being of clients while connecting them to mental health or other supportive services as needed
  • Facilitate access to community resources such as food banks, job training programs, healthcare services, and financial assistance to help clients stabilize their situations
  • Monitored the shelter environment to ensure safety and security, enforce shelter policies, and maintain a clean and respectful space for all residents
  • Maintained accurate, confidential client records, including case notes, progress reports, and documentation of services provided, while ensuring compliance with organizational standards
  • Address conflicts or disputes between residents in a fair and calm manner, promoting a positive, supportive environment within the shelter
  • Educated patients on their conditions and prescribed medications

Education

business relations -

Niagara college
Toronto, ON
07.2023

Media and communications -

Redeemer's University
Ede, Osun
09.2018

Skills

  • Team collaboration
  • Record keeping
  • Effective communication
  • Proficient in Microsoft office
  • Microsoft office suite expert
  • Writing and oral communication
  • Integrity and professionalism
  • Behavioral support
  • First aid and CPR

Certification

  • Standard First Aid & CPR/AED
  • Crisis Prevention and Intervention
  • Workplace Health and Safety, Ontario Ministry of Labour
  • Shelter Needs Assessment
  • Take Home Naloxone Training

Timeline

Respite Support Staff

St Felix centre
12.2024 - Current

Community Support Worker

Salvation army, community and family services
11.2022 - 11.2024

Administrative officer

Home for victims of domestic violence and trafficking
02.2019 - 03.2021

Volunteer Caseworker

Hope in God foundation
09.2018 - 12.2021

business relations -

Niagara college

Media and communications -

Redeemer's University

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Israel Adedugbe