Israel Balderas

• Trained and developed new sales team associates in products, selling techniques and company procedures
• Maintained organized, presentable merchandise to drive continuous sales
• Exceeded service objectives by applying proven customer service and sales best practices
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution
• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
• Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments

• Maintained sound knowledge of company product suites.

• • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
• • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
• • Prepared merchandise for sales floor by pricing or tagging
• • Delivered high level of assistance by locating products and checking store system for merchandise at other sites
• • Trained and developed new sales team associates in products, selling techniques and company procedures
• • Educated customers on promotions to enhance sales
• • Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments

• • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
• • Established and optimized schedules to keep coverage and service in line with forecasted demands
• • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge
• • Trained team members in successful strategies to meet operational and sales targets
• • Answered questions about store policies and concerns to support positive customer experiences
• • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
• • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
• Monitored company inventory to keep stock levels and databases updated

• • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
• • Established and optimized schedules to keep coverage and service in line with forecasted demands
• • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
• • Answered questions about store policies and concerns to support positive customer experiences
• • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
• • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue