Summary
Overview
Work History
Education
Skills
Languages
Timeline
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israel bayolana

Summary

Dynamic Junior Lawyer with a proven track record at Self Employed Services, excelling in legal research and client advocacy. Skilled in conflict resolution and team leadership, I effectively collaborated with senior lawyers to enhance case strategies, ensuring compliance and delivering actionable insights that drove successful outcomes for clients.

Operations professional with proven expertise in optimizing workflows and enhancing productivity. Strong leadership skills with focus on team collaboration and achieving results. Known for flexibility and reliability in adapting to changing operational needs. Proficient in process improvement, resource management, and conflict resolution.

Overview

16
16
years of professional experience

Work History

Junior Lawyer

Self Employed Services
11.2014 - Current
  • Drafted legal documents and contracts, ensuring compliance with relevant regulations.
  • Conducted thorough legal research to support case strategies and client advisories.
  • Assisted in preparing for trials by organizing evidence and summarizing case materials.
  • Collaborated with senior lawyers on case management and strategic planning initiatives.
  • Reviewed and analyzed legal issues to provide actionable insights to clients.
  • Maintained accurate records of case developments and documentation for ongoing matters.
  • Engaged in client consultations, offering clear explanations of legal processes and options.
  • Participated in negotiations, advocating effectively for client interests during settlement discussions.

Supervisor of Operations

Lowes Home Improvement Stores
02.2020 - 10.2022
  • Assisted in monitoring daily operational activities to ensure seamless workflow.
  • Learned safety protocols and procedures to maintain a secure working environment.
  • Supported team members in executing routine tasks efficiently and effectively.
  • Participated in training sessions to enhance knowledge of operational systems and tools.
  • Contributed to maintaining inventory accuracy through diligent tracking practices.
  • Collaborated with supervisors to identify areas for process improvement.
  • Engaged in problem-solving discussions to address operational challenges promptly.

Customer Service Representative

Lowes Distribution Center
02.2020 - 08.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Project Manager

Crafod
01.2014 - 04.2015
  • Led project planning sessions, defining scope and objectives to align with stakeholder expectations.
  • Coordinated cross-functional teams to ensure timely delivery of project milestones and deliverables.
  • Implemented risk management strategies, identifying potential issues and developing mitigation plans.
  • Utilized project management software to track progress, manage resources, and report on performance metrics.
  • Facilitated communication between stakeholders, providing updates and addressing concerns throughout project lifecycle.
  • Mentored junior team members on best practices in project execution and resource management.
  • Analyzed project outcomes to identify areas for process improvement and enhance future initiatives.
  • Developed comprehensive documentation for projects, ensuring clarity and consistency in reporting procedures.

Community Activist

Civil Society Initiative
02.2009 - 09.2014
  • Organized community outreach programs to engage local residents in civic activities.
  • Developed educational workshops focusing on social justice and community empowerment initiatives.
  • Collaborated with local organizations to address pressing community issues and improve resource allocation.
  • Led volunteer recruitment efforts, enhancing participation in community service projects and events.
  • Advocated for policy changes by conducting research and presenting findings to stakeholders and decision-makers.
  • Facilitated dialogue sessions between diverse groups to foster understanding and collaboration within the community.
  • Mentored emerging activists, providing guidance on effective advocacy strategies and community engagement techniques.
  • Analyzed community needs through surveys and reports, driving targeted initiatives for increased impact and support.
  • Spearheaded grassroots movements aimed at addressing systemic injustices faced by marginalized populations within the community.
  • Built strong relationships with key stakeholders to facilitate collaboration between diverse groups within the community.
  • Established partnerships with various organizations to promote community development and resource sharing.

Education

Associate of Science - Health Administration

Pasadena City College
Pasadena, CA
04-2018

Bachelor of Arts - Law

UNIVERISTE KONGO
MBANZA-NGUNGU/DRC
07-2014

Skills

  • Team leadership
  • Customer service
  • Team development
  • Conflict resolution
  • Quality assurance
  • Goal setting
  • Coaching and mentoring
  • Verbal and written communication

Languages

French
Full Professional
English
Full Professional
Spanish
Limited Working

Timeline

Supervisor of Operations

Lowes Home Improvement Stores
02.2020 - 10.2022

Customer Service Representative

Lowes Distribution Center
02.2020 - 08.2020

Junior Lawyer

Self Employed Services
11.2014 - Current

Project Manager

Crafod
01.2014 - 04.2015

Community Activist

Civil Society Initiative
02.2009 - 09.2014

Associate of Science - Health Administration

Pasadena City College

Bachelor of Arts - Law

UNIVERISTE KONGO

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israel bayolana