ISRAEL BONILLA
New Haven
Summary
Developed leadership and team management skills in high-paced retail environment, seeking to transition into new field. Demonstrated ability to enhance customer satisfaction and streamline operations. Aiming to bring problem-solving abilities and strategic thinking to new opportunity.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Store Manager in Training
Aldi
08.2024 - Current
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
- Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
- Led weekly staff meetings to discuss operational updates, address concerns or challenges, and celebrate team successes.
- Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction.
- Assisted in the recruitment, hiring, and onboarding of new employees to build a strong, cohesive team prepared to excel at store objectives.
- Regularly analyzed sales data to identify areas of opportunity for improvement in product offerings or operational efficiency adjustments.
Assistant Manager
Total Wine and More
01.2022 - 08.2024
- I manage the human resources for the store, which means I handle everything from finding and training new staff to creating schedules and planning for their development
- I oversee the in-store pickup department to ensure all online orders are prepared, packed, and invoiced promptly
- Two key performance indicators are on-time delivery, currently at 99.95%, and fill rate at 99.80%
- We are the top performer in both metrics within the market and have maintained this position for the past two years under my leadership
- I manage the front end to ensure it operates effectively and efficiently
- This includes keeping the front end stocked, clean, and presentable
- In addition, I oversee LSAR, our rewards program for customers
- We aim to maintain a 65% participation rate to stay in the green zone
- We are at 64.5%, making us the top store in Connecticut
- I am also responsible for overseeing the merchandising team
- This includes ensuring that the trucks are unloaded and that work is completed on time
- In addition, all displays throughout the store, like end caps and platforms, must be stocked correctly and priced accurately
Food Service Team Lead
Target
05.2020 - 01.2022
- Oversaw daily operations, including inventory management scheduling and training
- Led my team to uphold and maintain all Starbucks and Pizza Hut Brand Standards
- Provided excellent guest service: assessed guest needs, suggested products, and always followed up, resulting in a 35-point increase in Guest connection score and a 43% increase in weekly sales
Technician
Medtronic
09.2019 - 02.2021
- Communicated test results and observations to engineering and quality team members
- Entered data into daily logs of completed work and conducted field investigation for verification and documentation
- Analyzed failures to locate the root cause of each issue, document findings, and develop potential solutions
- Adjusted production processes and equipment settings to increase the quality of products and the productivity of the manufacturing team
Co-Manager
Walmart
04.2019 - 10.2019
- Driven financial performance within the store by ensuring sales and profit goals are met
- Led cross-functional projects and identified and solved complex/ambiguous problems in all areas of the business
- Maintained an on-site presence to ensure the operations team met all company operational standards
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
Assistant Store Manager
Walmart
11.2015 - 03.2019
- Maintained and focused on promoting and driving sales including planning the execution of next-season
- Reviewed areas of responsibility daily to determine the areas in need of improvement and strategies for correcting faults
- Provided supervision and developed hourly associates and managers
- Analyzed and interpreted profit and loss statements
Hourly Supervisor
Walmart
07.2004 - 10.2015
- Reviewed incoming orders and assigned work to the associates to maintain a demanding schedule
- Improved customer satisfaction and loyalty by building an atmosphere focused on positive and memorable experiences
- Participated in community outreach programs and supported associates to serve as good members of the community
Education
Bachelor of Science - Business Administration
POST UNIVERSITY
Waterbury, CTHigh School Diploma -
Wilbur Cross High School
New Haven, Connecticut06.2003
Skills
- Store operations
- Operational efficiency
- Brand awareness
- Employee scheduling
- Attention to detail
- Teamwork and collaboration
- Multitasking Abilities
Certification
Certified Beer Server
Affiliations
- Autism Speaks, Volunteer
- Connecticut Food Bank
Languages
Spanish
Native or Bilingual
Timeline
Store Manager in Training
Aldi
08.2024 - Current
Assistant Manager
Total Wine and More
01.2022 - 08.2024
Food Service Team Lead
Target
05.2020 - 01.2022
Technician
Medtronic
09.2019 - 02.2021
Co-Manager
Walmart
04.2019 - 10.2019
Assistant Store Manager
Walmart
11.2015 - 03.2019
Hourly Supervisor
Walmart
07.2004 - 10.2015
Bachelor of Science - Business Administration
POST UNIVERSITY
High School Diploma -
Wilbur Cross High School
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