Israel Brannock
BRADENTON
Summary
Technician with a proven track record enhancing team efficiency and customer satisfaction through expert mechanical troubleshooting and exceptional leadership. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
25
25
years of professional experience
Work History
Lead Service Technician
Alert 360
06.2021 - Current
- Train and lead teams in field on commercial and residential installs/service.
- Service a variety of burglar , CC tv , access control and fire systems.
- Maintain an orderly vehicle and stock.
- Inspected equipment to diagnose operational issues.
- Monitored service staff performance and provided feedback for improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Analyzed service reports to identify areas of improvement.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Explained estimates and determined repair timelines to manage customer expectations.
- Kept teams on task to complete milestones on time.
- Supervised field operations teams to complete projects within established timelines.
Lead Service Technician
Dehart Systems
03.2013 - 06.2021
- Serviced and installed a wide variety of residential/commercial burglar, CC tv, access control and fire systems.
- Trained as a supervisor to take and return calls, create/close/bill work orders, schedule projects and permits needed.
- Followed safety procedures to avoid injuries in field.
- Discussed and recommended service options with customers and explained costs involved.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Developed and implemented customized service plans to meet customer needs.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Interceded between employees during arguments and diffused tense situations.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Scheduled weekly and daily service calls for teams.
- Scheduled routes for teams.
Service Technician
American Wireless Alarms
02.2000 - 03.2012
- Installed and serviced a variety of burglar , CC tv systems.
- Trained technicians on various systems and customer service.
- Maintained an orderly vehicle and stock.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Inspected equipment to diagnose operational issues.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Education
GED -
MTI
Bradenton, FLSkills
- Mechanical troubleshooting
- Network configuration
- Schematic interpretation
- Codes compliance
- Work order processing
- Security systems
- Access control
- Fire alarm systems
- Schedule development
- Staff development
- Inventory control
- Project planning
Timeline
Lead Service Technician
Alert 360
06.2021 - Current
Lead Service Technician
Dehart Systems
03.2013 - 06.2021
Service Technician
American Wireless Alarms
02.2000 - 03.2012
GED -
MTI
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