Israel Byrd

Orchestrated daily operations for one of Brooklyn’s highest-volume Benjamin Moore retailers, balancing team leadership, customer service, and vendor coordination.

Directed fulfillment of complex contractor and designer orders, including specialty finishes and large-scale projects, ensuring accuracy under tight deadlines.

Translated customer requirements into streamlined workflows, improving order processing and aligning team performance to business goals.

Partnered with vendor representatives to resolve supply chain challenges, introduce new products, and maintain strong inventory flow.

Designed and implemented showroom merchandising and seasonal displays that increased store visibility and customer engagement.

Elevated staff capability through structured coaching, enabling consistent achievement of sales and service benchmarks.

• Acted as a primary in store business consultant for contractors and property managers, tailoring solutions to their project and business needs.
• Coordinated between Home Depot Pro Desk, Behr outside sales, and professional clients to ensure seamless order accuracy and on-time fulfillment.
• Maintained detailed customer records and pipeline activity in Salesforce CRM to support growth and retention strategies.
• Delivered in store product demos and training workshops that simplified technical information for real world contractor applications.
• Strengthened sales performance by aligning stock availability, merchandising standards, and customer demand patterns.
• Generated new sales leads through cold calling and networking activities.
• Reviewed monthly performance against targets set by management team.
• Identified opportunities for cross-selling additional products and services.

• Delivered customer service by engaging with shoppers, recommending products, and addressing needs with personalized solutions.
• Met and exceeded individual sales goals through consistent engagement, tailored selling strategies, and strong product knowledge.
• Maintained brand standards by creating dynamic product displays that captured JD Sports’ energetic retail atmosphere.
• Promoted loyalty programs and educated customers on athletic and lifestyle products to build long term relationships.
• Supported store operations, including cashier duties, stockroom organization, opening/closing procedures, and cash handling.
• Collaborated with management to address complex customer needs and ensure transactions reflected JD Sports’ commitment to excellence.
• Contributed to a team-oriented environment by prioritizing tasks and supporting business needs during peak hours, weekends, and holidays.