ISRAEL CALDERON
Summary
Highly motivated and detail-oriented professional with extensive experience in customer service and audio visuals. Proficient in managing teams, optimizing workflows, and delivering high-quality results in fast-paced environments. Known for strong problem-solving abilities, effective collaboration, and commitment to continuous improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Worship Director
The Collective Church
01.2024 - Current
- Lead and develop a worship team of musicians, vocalists, and production crew, building a culture of collaboration, excellence, and spiritual growth.
- Organize and facilitate regular planning meetings to align vision, select set lists, and design a clear service structure.
- Recruit, onboard, and train new team members, implementing a structured worship integration process for musicians, vocalists, and AVL (audio, video, lighting) operators.
- Oversee all technical production aspects, including the operation and maintenance of AVL systems, ensuring high-quality sound, lighting, and visual presentation for weekly services and special events.
- Collaborate with pastoral staff to align worship content with sermon themes, and organizational vision.
Audio Quality Control Technician
LMG
11.2023 - Current
- Conducted quality assurance testing on professional audio consoles (Yamaha, Avid, SSL, DiGiCo, Analog) to ensure reliability and performance.
- Tested and verified communications systems (FreeSpeak, RTS, HelixNet, Arcadia) for functionality and show readiness.
- Performed quality checks on speakers and subs (L-Acoustics, Meyer, EV, Yamaha).
- Quality testing on wireless systems, such as Axient.
- Collaborated closely with show techs during show prep to meet project requirements and deadlines.
- Utilized inventory management software to track, organize, and maintain accurate records of gear and equipment.
- Mentoring new team members, providing ongoing guidance and feedback to build technical skills and improve overall team performance.
Video Lead
LMG
09.2022 - 11.2023
- Trained new hires on proper video equipment operation, ensuring technical proficiency, and adherence to company standards.
- Managed inventory control processes, including receiving, storing, tracking, and shipping AV equipment to support multiple projects.
- Performed quality control checks to ensure all products met company standards.
- Maintained a clean and organized warehouse space to facilitate efficient operations.
- Coordinated weekly schedules, ensuring adequate coverage, and balanced workloads.
- Directed and supported team members through ongoing coaching and feedback, ensuring high-quality work and operational consistency.
Floor Lead
LMG
12.2021 - 09.2022
- Managing a team to ensure timely and accurate completion of daily tasks.
- Utilized inventory management software to track inventory levels, shipments, and cross-rental processing.
- Coordinated inbound and outbound shipments, oversaw loading and unloading processes, and verified accuracy against manifests.
- Oversaw cross-rental processing.
- Delegating tasks, providing clear instructions, and monitoring performance to maintain productivity and accuracy.
Production Director
Nazareth Church
11.2018 - 12.2021
- Directed all aspects of weekly services and special events, overseeing scheduling, production logistics, and team coordination.
- Supervised volunteers and staff, delegating tasks, monitoring productivity, and conducting team meetings to ensure seamless operations.
- Scheduled and coordinated video shoots, working with talent and crew to capture and produce high-quality content.
- Trained and developed new team members, creating structured onboarding and training systems to build skills, and foster team growth.
- Maintained accurate inventory records.
- Consistent maintenance of audio, video, and lighting equipment.
- Partnered with church leadership to align production services with the organizational vision and deliver engaging service experiences.
Warehouse Associate
Fastening Specialist Inc
10.2019 - 10.2020
- Managed inventory control and restocking workflows in a high-volume warehouse, ensuring accuracy and efficiency in all operations.
- Collaborated with team members to fulfill customer orders while maintaining a clean, safe, and organized work environment.
- Processed shipments by picking, packing, and labeling orders with speed and accuracy, meeting tight turnaround requirements.
- Maintained strong organizational practices and attention to detail to prevent errors and support smooth distribution processes.
Call Center Retention Specialist
Sears
07.2018 - 01.2019
- Answered high-volume inbound calls, assisting customers with inquiries, concerns, and service requests.
- Transferred calls efficiently to appropriate departments, ensuring customers were connected with the right resources quickly.
- Delivered exceptional customer service by resolving issues promptly, building trust, and promoting positive client experiences.
- Consistently achieved daily performance metrics for call handling, accuracy, and service quality.
Call Transfer Agent - Outbound
Wyndham
11.2017 - 06.2018
- Managed a high-volume call queue, guiding customers through brief surveys, and routing qualified calls to Sales.
- Resolved customer inquiries and complaints quickly and efficiently to ensure customer satisfaction.
- Consistently met or exceeded performance goals and metrics.
Education
DIPLOMA - TECHNOLOGY APPLICATIONS
F.I.R.S.T INSTITUTE
DIPLOMA -
Osceola High School
Skills
- Scheduling and coordination
- Inventory and asset management
- Team supervision and coaching
- High-pressure decision-making
- Customer service and issue resolution
- Event planning
- Audio consoles, comms, and wireless systems
- Process optimization and compliance
Certification
- Dante Certification Level 1
- L - Acoustics System & Workflow
Timeline
Worship Director
The Collective Church
01.2024 - Current
Audio Quality Control Technician
LMG
11.2023 - Current
Video Lead
LMG
09.2022 - 11.2023
Floor Lead
LMG
12.2021 - 09.2022
Warehouse Associate
Fastening Specialist Inc
10.2019 - 10.2020
Production Director
Nazareth Church
11.2018 - 12.2021
Call Center Retention Specialist
Sears
07.2018 - 01.2019
Call Transfer Agent - Outbound
Wyndham
11.2017 - 06.2018
DIPLOMA - TECHNOLOGY APPLICATIONS
F.I.R.S.T INSTITUTE
DIPLOMA -
Osceola High School
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