Proven Porter and Make Ready Manager with a track record of enhancing operational efficiency and tenant satisfaction at Aequitas Residential. Skilled in preventive maintenance and customer service, I significantly reduced repair costs and boosted occupancy rates. Expert in OSHA compliance and team collaboration, I drive continuous improvement and maintain high safety standards. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Custodian adept at completing work orders efficiently and on time. Identifies and reports safety hazards and major repair needs to department supervisors.
Overview
Work History
Porter
Wingate Management Company LLC
Communicated with coworkers and managers about completed duties.
Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
Cleaned and organized building areas as required.
Performed cleaning and maintenance duties as directed.
Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
Stored supplies safely and securely to prevent theft and damage.
Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
Performed general landscaping duties such as lawn care, snow removal, or leaf raking when necessary.
Replaced light bulbs, tested alarms and unclogged toilets for good general maintenance.
Increased efficiency in daily operations by organizing storage rooms, maintaining inventory of supplies, and replenishing stock as needed.
Reduced lost property reports by maintaining meticulous records of items stored and retrieved.
Enabled safer environment by promptly reporting maintenance issues encountered during rounds.
Identified repair needs and major maintenance concerns, and escalated issues to management.
Used hand trucks or manually lifted supplies, equipment and heavy furniture.
Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Supervised supplies in inventory and submitted reorder requests.
Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Responded immediately to calls from personnel to clean up spills and wet floors.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Make Ready Manager
Aequitas Residential
2024.02 - Current
Optimized resource allocation by effectively scheduling staff assignments according to property needs.
Evaluated team performance regularly, providing constructive feedback and training resources as needed.
Established a strong safety culture by enforcing compliance with OSHA regulations and company policies.
Streamlined inventory management systems for better tracking of supplies usage, reducing waste and saving costs on purchases.
Developed detailed checklists to ensure thorough inspections and adherence to established standards.
Implemented preventative maintenance programs, increasing the lifespan of property assets and reducing repair costs.
Managed vendor relationships for quality control, resulting in consistent service delivery and cost savings.
Fostered a positive working environment that encouraged teamwork and open communication among all departments.
Collaborated with maintenance staff to identify areas for improvement and develop effective solutions.
Maintained clear communication channels between management, maintenance teams, and tenants to ensure smooth operations.
Coordinated with leasing agents to prioritize urgent tasks and maintain high occupancy rates.
Contributed to overall property performance, achieving high occupancy rates and resident satisfaction through effective make-ready management strategies.
Defined clear targets and objectives and communicated to other team members.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Assisted in organizing and overseeing assignments to drive operational excellence.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Conducted regular property assessments, identifying potential issues proactively before they escalated into costly repairs or tenant dissatisfaction.
Upheld company reputation by quickly addressing tenant concerns related to unit conditions during move-in/move-out transitions.
Improved overall operational efficiency through continuous process reviews and implementation of best practices in make-ready management procedures.
Boosted tenant satisfaction by ensuring timely completion of maintenance requests and unit preparations.
Enhanced property appearance by overseeing and managing make-ready processes for apartment turnovers.
Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Sam Houston High School
Arlington, TX
05.2015
Skills
Customer Service
Strong Work Ethic
Problem-Solving
Clean Driving Record
General Labor
Valid Driver's License
Safety awareness
Worksite safety
Heavy Lifting
Cleanliness and hygiene
Inventory Maintenance
Supply Stocking and Organization
Critical Thinking
General Maintenance
Building Maintenance
Power tool knowledge
Hand tool knowledge
Hand and Power Tool Operation
Materials Transport
Initiative and Self-Motivation
Trash pickup
Work Orders
Grounds Maintenance
Groundskeeping
Gardening and Landscaping
Basic electrical knowledge
Supply Management
Materials Organization
Performance Improvement
OSHA Regulations
Regulatory Compliance
Electrical Maintenance
Building repairs
OSHA Requirements
Preventive Maintenance
Equipment Repairs
Plumbing knowledge
Decision-Making
Adaptable and Flexible
Team Collaboration
Communication and Interpersonal Skills
Productivity and Time Management
Trash Collection and Removal
Trash Collection
Quality Control
Conscientious and Detail-Oriented
Safety Standards and Protocols
Physical Stamina
Painting and Plastering
Sealant Application
Furniture Moving
OSHA Compliance
Supply Inventory Management
Minor Repairs
Painting
Minor Mechanical Repair
Plumbing Repairs
Mechanical Aptitude
Insecticide Spraying
Checklists and Recordkeeping
Facility Maintenance
New Employee Training
Vehicle Maintenance
Reliability and punctuality
Punctual and Dependable
Deadline-oriented
Maintenance Coordination
Technical knowledge
Property Inspections
Positive Attitude
Teamwork and Collaboration
Property Inspection
Task Delegation
Work Order Management
Time Management
Attention to Detail
Problem-solving abilities
Multitasking Abilities
Reliability
Excellent Communication
Computer Skills
Organizational Skills
Team Leadership
Active Listening
Effective Communication
Adaptability and Flexibility
Problem Resolution
Relationship Building
Team building
Professional and Courteous
Task Prioritization
Work Planning and Prioritization
Scheduling and Coordinating
Self Motivation
Analytical Thinking
Goal Setting
Professionalism
Good Judgment
Continuous Improvement
Professional Demeanor
Problem-solving aptitude
Time management abilities
Interpersonal Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Make Ready Manager
Aequitas Residential
2024.02 - Current
Porter
Wingate Management Company LLC
High School Diploma -
Sam Houston High School
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