Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Work History
Safety and Security Officer
Fairfield Inn By Marriott
7 2021 - Current
Patrolled all areas of property and provided guest and or visitor assistance.
Monitored security feeds and conducted daily physical hazard inspections.
Responded to accidents and emergency situations, assisting guests and employees.
Defused guest disturbances and facilitated investigations, gathered evidence and interviewed relevant parties.
Completed required shift reports and maintained confidentiality of all loss prevention incidents.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Increased guest positive interactions.
Associate Security Officer
St. Joseph Hospital
6 2015 - 7 2021
Responded to emergency situations.
Investigated losses, vandalism, assaults, improper conduct, coordinating with law enforcement agencies.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Wrote detailed incident reports.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Reported suspicious activities and persons to law enforcement.
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Increased employee behavioral unit staff safety by 25 percent.
Armed Security Officer / Loss Prevention
St. Moritz Security Services, Inc
1 2018 - 3 2021
Patrolled high-end retail boutiques or manned posts, monitored for suspicious activities and served as visual deterrent for theft.
Reported all incidents, accidents or medical emergencies, and cooperated with law enforcement.
Provided loss prevention services and maintained safety and security of property and personnel.
Underwent and maintained firearms certification in compliance with state laws and organizational standards.
Helped decrease shoplifting by over 95 percent while on duty.
Security Officer
Universal Protection
2 2013 - 6 2015
Conducted foot patrols of commercial shopping centers, gated residential security services, observed and reported suspicious activities.
Enforced property rules, regulations, policies, and procedures, coordinated with local law enforcement.
Responded to emergency situations, prepared detailed incident reports, and completed daily activity logs.
Increased client customer service satisfaction by over 50 percent.
Temp Worker
Robert Half
11 2012 - 1 2013
Provided customer service, acted as a receptionist and office clerk, and supported office management.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Followed instructions and procedures to complete assigned tasks.
Worked fast to complete tasks and meet daily deadlines.
Handled customer inquiries courteously and professionally to enhance satisfaction.
Small Business Owner
Champion Concierges
11 2010 - 12 2012
Advertised products and services online, social media and through traditional campaigns to target ideal consumers. Increased new clients by 25 percent.
Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
Conducted regular inspections of completed work areas, ensuring adherence to established quality standards before leaving a property.
Sanitized residential homes after move-out or prior to move-in. Including REO Clean outs and commerical.
Demonstrated adaptability by successfully transitioning between diverse work environments, catering to each client''s unique requirements and expectations.
Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
Clinical Trainee
New Orange Hills Skilled Nursing Facility
11 2021 - 2 2022
Assisted with daily activities, and personal hygiene, and provided physical support to patients.
Turning and repositioning patients measured and recorded food, liquid intake, and vital signs.
Noted observations of patient behavior, complaints or physical symptoms for nurses.
Increased overall patient care satisfaction by over 15 percent.
Education
CA POST Certificate - Criminal Justice
Irvine Valley College
Irvine, CA
12.2014
Certified Nursing Assistant in Health Science - Certified Nursing Assistant
Santiago Canyon College
Orange, CA
03.2022
Some College (No Degree) - General Studies
Saddleback College
Mission Viejo, CA
High school diploma - General Studies
Mission Viejo High School
Mission Viejo, CA
1995
Skills
Employee and Visitor Screening
Law Enforcement Collaboration
Incident Report writing and documentation
Prevention of Unauthorized Entry
Conflict Resolution
Complex Problem-Solving
Witness Interviews
Closed Circuit TV Systems
Interior and Exterior Patrol
Hazard Risk Management
Safety and Security
Additional Information
Willing to relocate: Anywhere, Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Safety and Security Officer
Fairfield Inn By Marriott
7 2021 - Current
Associate Security Officer
St. Joseph Hospital
6 2015 - 7 2021
Armed Security Officer / Loss Prevention
St. Moritz Security Services, Inc
1 2018 - 3 2021
Security Officer
Universal Protection
2 2013 - 6 2015
Temp Worker
Robert Half
11 2012 - 1 2013
Small Business Owner
Champion Concierges
11 2010 - 12 2012
Clinical Trainee
New Orange Hills Skilled Nursing Facility
11 2021 - 2 2022
CA POST Certificate - Criminal Justice
Irvine Valley College
Certified Nursing Assistant in Health Science - Certified Nursing Assistant