Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Israel Diaz

Winchester,CA

Summary

Dynamic IT Specialist with a proven track record at Leidos, excelling in end-user support and IT troubleshooting. Skilled in deploying Windows operating systems and managing Active Directory, I've enhanced system efficiency and user satisfaction. Adept at problem-solving and training, my expertise boosts enterprise security and compliance, making technology accessible and secure for all.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Information Technology Specialist MID

Leidos
Oceanside, CA
03.2023 - Current
  • Performed basic network troubleshooting and maintenance activities.
  • Assisted customers with installation of software, hardware and network troubleshooting issues.
  • Managed system upgrades, patching, server maintenance and network troubleshooting.
  • Performed system administration tasks including user account maintenance, server configuration, network troubleshooting, and hardware installation.
  • Trained junior staff members on basic network troubleshooting techniques.
  • Provided technical support for users experiencing networking issues by troubleshooting hardware and software problems remotely or onsite.
  • Created detailed documentation for existing networks that included diagrams, configurations and troubleshooting steps.
  • Provided technical assistance and support to clients with Office 365 applications.
  • Monitored Exchange Online mailboxes for system performance and user experience.
  • Used remote control and assistance tools expertly to support non-local customers.
  • Handled escalated calls from Tier 1 Technical Support Specialists.
  • Tracked progress of remediation efforts taken by stakeholders to address discovered weaknesses.
  • Created detailed monthly reports summarizing dispatch activities for management review.
  • Managed Active Directory user accounts, groups, and computer objects.
  • Deployed Windows operating system images using SCCM OS Deployment feature.
  • Installed operating system upgrades and patches as needed.

Claims Specialist

Social Security Administration, SSA
Hemet, CA
07.2020 - 06.2022
  • Adjudicate claims by interviewing claimants, compiling evidence, researching data pertaining to claimants' work history, and requesting any missing required documents from various public departments.
  • Determine disability benefit allowance in accordance with SSA Title XVI, and conduct post-entitlement interview.
  • Maintain open communication with the claimant throughout their disability process, and refer the claimant to additional local resources available, such as shelter programs, housing, medical resources, natural disaster assistance, and federal assistance.
  • Investigated claimants' citizenship status, work history, discrepancies with demographic data, and any issues involving recipients of SSI benefits by utilizing numerous SSA data systems (Electronic Disability Collection System (EDCS), Workload Action Center (WAC), MCS, SSI Claim System, MI Central, MSSICS, NDRED).
  • Obtained verbal and written authorization of health information records by completing form SSA 827 (Authorization to Disclose Information to the Social Security Administration) pertaining to claimants and beneficiaries.
  • Promptly resolving and answering public inquiries regarding entitlements, the status of claims, reconsideration requests, and rapid services.
  • Assisted in other department workloads to reduce turnaround time and increase quality assurance effectiveness.

Medical Records Technician

Naval Medical Center San Diego
San Diego, CA
09.2015 - 07.2020
  • Used various health information systems (CHCS II, ALTHA, Essentris, and other databases) by receiving and completing after-hours medical records requests, applying laws and regulations concerning requested health information.
  • Verified demographic data and insurance eligibility, as well as obtained written consent from patients being admitted to the medical center, and created an electronic inpatient health record by admitting patients into the CHCS II health system.
  • Accomplished the patient transfer process by maintaining seamless coordination with nursing, case management staff, and other medical professionals.
  • Improved productivity by training, mentoring, and motivating new employees on troubleshooting methods, admission editing techniques, and skill-specific improvement.

Education

Associate of Applied Science - Health Information Technology

National American University
South Dakota
02-2019

Bachelor of Science - Cybersecurity

California Institute of Arts And Technology
National City, CA

Skills

  • Enterprise architecture
  • IT compliance
  • IT asset management
  • Problem-solving skills
  • Security protocols
  • Information security
  • IT risk management
  • IT troubleshooting
  • Software updates
  • Intrusion detection systems
  • IoT device testing
  • Ethical hacking principles
  • Vulnerability scanning tools
  • Office 365 troubleshooting

Languages

Spanish
Native/ Bilingual

Certification

  • CompTIA SEC + CE
  • Certified Ethical Hacker
  • Splunk Core User

Timeline

Information Technology Specialist MID

Leidos
03.2023 - Current

Claims Specialist

Social Security Administration, SSA
07.2020 - 06.2022

Medical Records Technician

Naval Medical Center San Diego
09.2015 - 07.2020

Associate of Applied Science - Health Information Technology

National American University

Bachelor of Science - Cybersecurity

California Institute of Arts And Technology

Similar Profiles

CREATE PROFILE
Israel Diaz