Summary
Overview
Work History
Education
Skills
Certification
Languages
Quote
Timeline
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Israel Esquenazi

Israel Esquenazi

Director
Pembroke Pines,FL

Summary

Fueled by experience and driven by determination I have the strategic managerial and operational skills required for most aspects of administrating a multi-faceted company, focusing on the challenges and the 3 M's of Sales Management: Managing, Motivating, and Mentoring. Possess award-winning Project Management experience with emphasis in Customer Service, Collections and Communications, (fluent English and Spanish).

Experience leading large projects, conduct P & L reviews and identify deficient areas. Always accountable for Budget Controls, HR Policies, and Procedures, have been in the lead to coordinate and liaison between Marketing Strategy, Distribution, and Business Development. With years of Sales, Collections and Operations Management, I have excellent capability in hiring, training, and coaching, helping associates meet and exceed their individual sales targets and goals. Furthermore, cautious to ensure company standards adhere. Relentless and tenacious executing company procedures and exceeding goals, with proven to be a formative asset in all positions held. Miami-Dade County Commissioners Award-winning Project Manager with an emphasis in Sales Management, Customer Service, communications, and writing skills (fluent English or Spanish).

Ran Operations, and Multi-Retail functions with Multi-Million Dollar Budgets, with strict quotas and P & L responsibilities. Managed, Mentored and Motivated up to 28 associates with zero turnovers and 18%+ sales increased three consecutive years. Opened, trained, and supervised new stores in different venues gaining market share and recognition. Proven record of hiring, coaching and developing high-performance teams. Demonstrated knowledge of strategic vision and negotiating skills. Able to develop and maintain positive CRM relationships. Focus on bottom-line results and Return on Investment (ROI), HPT (Human Performance Technology) with Empathetic and conscientious respect for Another People's Money. Excellent analytical skills with strong process orientation. Developed, researched, and delivered LEAN (KAIZEN) Customer Value - Eliminate Waste – Refine Processes – and Purpose resulting in increased customer care and cost reductions.

Ongoing training, increasing placements, attending markets, was assisting with account decisions, establishing, and communicating accurate sales forecasts, as well as implementing sales tools & techniques. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

42
42
years of professional experience
1
1
Certification

Work History

Director of National Collections and Customer Service

THE GEBELOFF LAW GROUP
05.2019 - Current
  • Responsible for obtaining new clients seeking satisfaction of their debts, following up with legal replies and status, collecting from and contacting debtors
  • Certified: FDCPA: FAIR DEBT COLLECTION PRACTICES ACT.

Sales Associate

RTG FURNITURE, INC
05.2009 - 02.2017
  • Starting 2010: won the coveted “Millionaire's Club” Award for achieving over $1 Million in Delivered Sales each year
  • Insightful talent for diplomacy, tact, and empathy at all levels
  • Demonstrated a history of producing accurate, timely reports
  • Recognized with honor and distinction in Millionaire's Club three years in a row.

General Manager

AAA DESIGNS, LLC, D/B/A NORWALK
01.2006 - 04.2009
  • Opened Store 2006
  • Track key performance indicators
  • Operations, Merchandising, and P & L Administration
  • Oversaw front and back-office operations
  • Persuasive Communicator with creative problem solving, negotiation, analytical and mature reasoning skills.

Store Manager

THOMASVILLE, HENDRICKS GROUP
07.2003 - 01.2006
  • Opened store 2003
  • Awarded “Company Achievement” medals, June 2005, for Best Manager and Sales Motivator
  • Played important roles in setting efficient business strategies, specific policies, systems development, and cross-channel synergies
  • Recognized by Miami-Dade City Commissioners as Exemplary Manager and Presented plaque by Associates and peers appreciating and recognizing managerial skills.

Sales Associate

CARL'S FURNITURE
04.2000 - 07.2003
  • Assertive, and tenacious
  • Ability to lead and motivate teams
  • Poised and competent with demonstrated ability to transcend cultural differences
  • Recommended to Thomasville for advancement by management
  • June 2002: Awarded three “Company Achievement” medals for most written, highest average sale and highest gross margins respectively
  • Awarded Top four medals in the company for Sales, Salesmanship, Customer Service and Overall Professionalism.

VP and District Manager

TURQUESA, INC
01.1982 - 03.2000
  • Dealers of Gold, Silver, Gems, Fine Jewelry, and Watches
  • Multi-Retail volume of $17 Million annually
  • June 1999: Awarded “Company Achievement” for increased market share by at least 15% three years in a row
  • Track key performance indicators daily
  • Operations, Merchandising, P & L, hire, train, A/R, A/P, Inventory Control, General Administration.

Education

Bachelor of Business Administration - Management

BARUCH COLLEGE

Gemology, Diamonds, Diamond Grading -

GEMOLOGY, G.I.A.

FDCPA, Credit and Collections Certifications, LLC

Skills

  • Contract Negotiation
  • Operations Management
  • Staff Management
  • Logistics Management
  • Business Administration
  • Project Management
  • Budget Control
  • Business Development
  • Rules and Regulations
  • Organizational Development
  • People Management
  • Sales Management
  • Company Guidelines
  • Vocabulary Expansion
  • Accuracy and Precision
  • Subject Matter Expertise
  • Cross-Cultural Communication
  • Organizational Skills
  • Customer Service
  • Language Proficiency
  • Fluent Bilingualism
  • Computer Literacy
  • Public Speaking
  • Records Management
  • SPANISH Fluency
  • Hiring and Retention
  • Verbal and Written Communication
  • Team Management
  • Public Relations
  • Business Forecasting
  • Inventory Management
  • Driving Continuous Improvement
  • Business Opportunities Support
  • Customer Service and Assistance
  • Corporate Messaging
  • Strategic Business Initiatives
  • P&L Responsibility
  • Microsoft Office
  • Employee Engagement
  • Retail Support
  • Special Assignments
  • Complex Problem-Solving
  • Customer Service Management
  • Administration and Operations

Certification

FDCPA

Languages

Spanish
Native or Bilingual

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Director of National Collections and Customer Service

THE GEBELOFF LAW GROUP
05.2019 - Current

Sales Associate

RTG FURNITURE, INC
05.2009 - 02.2017

General Manager

AAA DESIGNS, LLC, D/B/A NORWALK
01.2006 - 04.2009

Store Manager

THOMASVILLE, HENDRICKS GROUP
07.2003 - 01.2006

Sales Associate

CARL'S FURNITURE
04.2000 - 07.2003

VP and District Manager

TURQUESA, INC
01.1982 - 03.2000

Bachelor of Business Administration - Management

BARUCH COLLEGE

Gemology, Diamonds, Diamond Grading -

GEMOLOGY, G.I.A.

FDCPA, Credit and Collections Certifications, LLC
Israel EsquenaziDirector