Fueled by experience and driven by determination I have the strategic managerial and operational skills required for most aspects of administrating a multi-faceted company, focusing on the challenges and the 3 M's of Sales Management: Managing, Motivating, and Mentoring. Possess award-winning Project Management experience with emphasis in Customer Service, Collections and Communications, (fluent English and Spanish).
Experience leading large projects, conduct P & L reviews and identify deficient areas. Always accountable for Budget Controls, HR Policies, and Procedures, have been in the lead to coordinate and liaison between Marketing Strategy, Distribution, and Business Development. With years of Sales, Collections and Operations Management, I have excellent capability in hiring, training, and coaching, helping associates meet and exceed their individual sales targets and goals. Furthermore, cautious to ensure company standards adhere. Relentless and tenacious executing company procedures and exceeding goals, with proven to be a formative asset in all positions held. Miami-Dade County Commissioners Award-winning Project Manager with an emphasis in Sales Management, Customer Service, communications, and writing skills (fluent English or Spanish).
Ran Operations, and Multi-Retail functions with Multi-Million Dollar Budgets, with strict quotas and P & L responsibilities. Managed, Mentored and Motivated up to 28 associates with zero turnovers and 18%+ sales increased three consecutive years. Opened, trained, and supervised new stores in different venues gaining market share and recognition. Proven record of hiring, coaching and developing high-performance teams. Demonstrated knowledge of strategic vision and negotiating skills. Able to develop and maintain positive CRM relationships. Focus on bottom-line results and Return on Investment (ROI), HPT (Human Performance Technology) with Empathetic and conscientious respect for Another People's Money. Excellent analytical skills with strong process orientation. Developed, researched, and delivered LEAN (KAIZEN) Customer Value - Eliminate Waste – Refine Processes – and Purpose resulting in increased customer care and cost reductions.
Ongoing training, increasing placements, attending markets, was assisting with account decisions, establishing, and communicating accurate sales forecasts, as well as implementing sales tools & techniques. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
FDCPA