Israel Evans

• Promoted from Sales Management / Business Support role based on strong performance and leadership capability.
• Lead and manage a department wide performance recovery program focus on developing under performing and exceed AT&T’s quality, productivity, and sales benchmarks.
• Conduct 15 calibrations per week (3 per day) to ensure scoring accuracy, consistency, and alignment with AT&T quality standards.
• Provide daily one on one coaching sessions tailored to individual agent gaps, including quality, efficiency, customer experience, and sales effectiveness.
• Track agent performance metrics and build custom improvement plans, monitoring progress through graduation from the program.
• Successfully graduate agents from the program by elevating their scores to required thresholds, improving overall team quality and operational performance.

Educated clients on various life insurance products and recommended tailored solutions based on individual financial needs and long-term goals.

• Conducted detailed needs assessments and presented policies including whole life, term life, and universal life coverage.
• Managed a portfolio of clients, providing ongoing support, policy updates, and claim guidance with a focus on building trust and long-term relationships.
• Processed applications, ensured compliance with underwriting guidelines, and handled documentation with accuracy and attention to confidentiality.

• Operated 53-foot refrigerated trailers for long-haul transportation across the continental U.S.
• Ensured timely delivery of temperature-sensitive cargo while maintaining DOT compliance and safety protocols.
• Managed route planning, vehicle inspections, and customer communication to guarantee efficient operations.
• Maintained accurate logs to document mileage and delivery information.

• Analyzed data from production reports to identify trends or opportunities for improvement.
• Ensured that all orders were accurately fulfilled in a timely manner.
• Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
• Facilitated team meetings to communicate goals, updates, and solicit feedback for continuous improvement.
• Maintained detailed records of shipments including weight, cost, method of shipment.

• Played as a professional athlete in the American Arena League, building discipline and resilience on and off the field.
• Represented the team at promotional events.
• Trained extensively 20 hours per week for upcoming competitions to perform at top-level.
• Won three championships at the professional level through hard word and perseverance.
• Created training and nutrition articles and videos to motivate, inspire, and educate individuals on supplements and training.

• Developed and implemented standard operating procedures for food service staff.
• Maintained compliance with health and safety regulations, ensuring a clean and safe dining environment.
• Monitored food preparation methods, portion sizes, and presentation to ensure quality standards were met.
• Trained new employees to perform duties.
• Assisted staff by serving food and beverages or bussing tables.