Israel Evans
Tampa,FL
Summary
Proven track record in enhancing patient care and equipment reliability as a DME Technician/Driver at Empath Health, demonstrating exceptional technical troubleshooting and fostering effective team collaboration. Skilled in emergency response and preventive maintenance. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Collaborative individual with expertise in providing exemplary service regarding benefits support.
Overview
12
12
years of professional experience
Work History
DME Technician/Driver
Empath Health
02.2022 - Current
- Implemented preventative maintenance schedules, significantly reducing instances of equipment failure or malfunction.
- Collaborated with healthcare professionals to ensure optimal selection and usage of appropriate DME products for patients.
- Expedited repairs for damaged equipment, minimizing downtime for patients reliant on specific devices.
- Facilitated smooth communication between staff members, fostering a cohesive work environment that prioritized patient care.
- Educated patients and caregivers on proper use, cleaning, and storage of various DME items, reducing misuse incidents.
Customer Care Representative
Quest Diagnostics, Inc.
03.2014 - 05.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information.
Benefits Consultant
Ameriplan, USA
01.2013 - 05.2018
- Advised clients on industry and demographic standards for benefits packages to maintain competitive offerings and maximize employee retention.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Reduced employee turnover by creating welcoming, inclusive and employee-centered work culture.
Education
Bachelor of Science - Business Administration
Strayer University
Tampa, FL06.2025
Skills
- Safe Driving
- Device Installation
- Equipment Assembly
- Oxygen System Maintenance
- Emergency Response
- Medical Equipment Maintenance
- Customer Service
- Call Center Operations
- Advising
- Benefits Administration
- Financial Acumen
- Talent Recruitment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
DME Technician/Driver
Empath Health
02.2022 - Current
Customer Care Representative
Quest Diagnostics, Inc.
03.2014 - 05.2018
Benefits Consultant
Ameriplan, USA
01.2013 - 05.2018
Bachelor of Science - Business Administration
Strayer University
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