Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Israel Fernandez

Miami,FL

Summary

Versatile Counter Sales Agent with outstanding skills in prioritizing and executing tasks in fast-paced environments. Consistently exceeds expectations by exploring customer requests and various ways to add value to customer care experience. Assists with customer order placement in busy environments.

Overview

12
12
years of professional experience

Work History

Counter Sales Agent

Ferguson Plumbing Supply
Doral, FL
05.2024 - Current
  • Greeted customers in a friendly and courteous manner.
  • Answered customer inquiries regarding products and services.
  • Provided customers with product information, pricing and availability.
  • Processed cash, debit and credit card payments for purchases.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.
  • Assisted customers in locating items throughout the store or warehouse.
  • Stocked shelves with merchandise according to company standards.
  • Organized backroom stock while adhering to safety standards.
  • Verified that all returned merchandise was in good condition before restocking it on shelves.
  • Informed customers of upcoming sales events or special offers available at the store.
  • Handled customer complaints professionally and offered solutions as needed.
  • Resolved discrepancies between physical count of stock versus computer records promptly.
  • Performed daily opening and closing procedures such as counting money in registers, setting up tills with required funds, balancing drawers .
  • Worked collaboratively with colleagues to achieve common goals.
  • Participated in regular training sessions on new products, technologies or processes.
  • Followed established health and safety regulations when handling hazardous materials.
  • Developed strong relationships with customers through excellent customer service.
  • Applied technical and practical knowledge to handle customer requests to fulfill orders.

Outbound Coordinator

Caterpillar
Miami, FL
04.2016 - 05.2021
  • Coordinated outbound shipments to ensure timely delivery of goods.
  • Created documentation such as bills of lading, packing lists, and invoices.
  • Oversaw the loading process at warehouse facilities to ensure proper handling of products.
  • Monitored inbound and outbound freight movements to track progress and identify delays or issues.
  • Maintained accurate records of shipments including date shipped, tracking numbers, and other relevant information.
  • Inspected outgoing shipments to ensure they meet quality standards prior to dispatch.
  • Collaborated with internal departments such as sales, purchasing, and production teams on shipment requirements.
  • Assisted with forecasting demand for transport capacity based on seasonal fluctuations.
  • Scheduled pickups from suppliers and arranged drop-offs at destination locations.
  • Ensured compliance with applicable regulations related to international transportation of goods.
  • Managed daily delivery and work schedules to maximize coverage.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Scheduled materials shipments and transportation for on-time delivery, reducing delays.

Rental Sales Agent

AUTO BOUTIQUE
MIAMI, FLORIDA
06.2012 - 10.2015
  • Assisted customers in selecting rental vehicles that met their needs, budget, and preferences.
  • Processed reservations for customers over the phone or at the counter.
  • Answered inquiries from potential customers regarding availability of different types of vehicles, prices, and other related information.
  • Explained rental policies to customers and answered questions about contracts and agreements.
  • Completed paperwork such as rental agreements, credit card forms, accident reports. accurately and efficiently.
  • Checked vehicle condition both before and after rentals to ensure safety of all drivers.
  • Upsold optional services such as insurance coverage or GPS navigation systems when appropriate.
  • Handled customer complaints promptly and professionally to maintain a high level of customer satisfaction.
  • Provided accurate estimates on rental rates based on length of time needed by customer.

Education

High School Diploma -

MATER ACADAMY CHARTER SCHOOL
MIAMI
01-2012

Skills

  • Upselling strategies
  • Negotiation abilities
  • Point of sale systems
  • Product Demonstration
  • Building rapport
  • Inventory Management

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Counter Sales Agent

Ferguson Plumbing Supply
05.2024 - Current

Outbound Coordinator

Caterpillar
04.2016 - 05.2021

Rental Sales Agent

AUTO BOUTIQUE
06.2012 - 10.2015

High School Diploma -

MATER ACADAMY CHARTER SCHOOL

Similar Profiles

CREATE PROFILE
Israel Fernandez