Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Israel Fernandez

El Paso

Summary

Dynamic Commercial Manager with a proven track record at AutoZone, enhancing customer satisfaction through effective relationship building and strategic sales support. Skilled in operations management and team training, I successfully increased market share by improving responsiveness to client needs while optimizing financial performance and fostering a collaborative team environment. My drive is assisting or helping people.

Overview

14
14
years of professional experience

Work History

Commercial Manager

AutoZone
02.2021 - 05.2025
  • Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
  • Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
  • Enhanced product offerings by conducting market research and identifying emerging trends within the industry.
  • Managed and analyzed budgets, P&L, balance sheets and sales reports.
  • Managed budgets and financial reporting, ensuring accurate forecasting and cost control for optimal profitability.
  • Increased market share [Number]% by improving responsiveness and timeliness to customer needs.
  • Built relationships with clients to establish new contracts.
  • Streamlined internal processes by identifying areas for improvement and implementing changes to increase efficiency.
  • Implemented training programs for staff members, improving overall team performance and productivity levels.
  • Improved profit margins through diligent expense monitoring and the implementation of cost-saving initiatives where appropriate.
  • Optimized supply chain management by establishing strong relationships with vendors, reducing lead times and inventory costs.
  • Maintained an up-to-date understanding of industry trends and regulatory changes which informed strategic decisionmaking.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Built relationships with customers and community to establish long-term business growth.
  • Managed accounts to retain existing relationships and grow share of business.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.

Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

  • Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.

Laborer Technician

Dotson 202 Tire
09.2020 - 02.2021

Employment was temporary until I found permanent full time employment with benefits. I assisted in repairing farm, industrial, commercial and passenger vehicles tires. Light mechanic work was performed in the shop. I performed oil changes, brake replacement, alternator and starter replacement. Amongst other mechanical work. i greeted customers and took care of their needs or wants. When shop business was slow we would clean and tidy the shop up.

General Laborer

KraftHeinz Food
05.2017 - 10.2020
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Performed general housekeeping and cleaning tasks.
  • Assisted team members with tasks that require group effort.
  • Completed tasks efficiently for timely project completion within set deadlines.
  • Notified supervisors of defective equipment or material.
  • Increased productivity with effective communication and collaboration among team members.
  • Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
  • Performed quality checks on products and materials to identify any defects.
  • Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.
  • Improved worksite safety by consistently adhering to established protocols and regulations.
  • Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
  • Enhanced team morale through positive attitude, mutual support, and fostering a collaborative atmosphere during challenging projects.
  • Operated heavy equipment safely to transport materials and complete tasks as required.
  • Assisted in the successful completion of various construction projects through diligent labor and attention to detail.
  • Cleaned and maintained tools, equipment and worksites.
  • Loaded and unloaded materials onto trucks and trailers.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Operated forklifts and boom lifts to complete various tasks.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
  • Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
  • Collected, sorted, and disposed of garbage and recycling from production work areas.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces.
  • Handled spills in work and common areas and used proper methods to clean and sanitize each material.
  • Maintained detailed records of all sanitation activities for billing and tracking purposes
  • Streamlined cleaning processes through the efficient use of equipment such as pressure washers, vacuum trucks, and brooms.
  • Ensured public safety by removing hazardous materials and reporting potentially dangerous situations to supervisors.
  • Collaborated with colleagues for timely completion of large-scale projects involving waste removal and facility maintenance.
  • Reduced waste accumulation by promptly collecting and disposing of trash from designated areas.
  • Coordinated tasks to complete residential and commercial mopping, scrubbing and sanitizing of all assigned areas.
  • Supported health initiatives by sanitizing high-traffic areas.
  • Strengthened internal communications through regular team meetings, updates, reports which improved coordination among departments.
  • Enhanced overall team performance by providing consistent coaching, constructive feedback, and targeted training.
  • Led project teams successfully from inception to completion within the given timeframes and budgets.
  • Cultivated a positive work environment that promoted employee engagement, motivation, and retention.
  • Established KPIs for various departments ensuring alignment with organizational goals leading to improved overall performance.
  • Reduced staff turnover rates through proactive talent management initiatives such as mentorship programs, career development plans, and performance appraisals.
  • Enhanced employee skill sets with effective training programs tailored according to individual needs.
  • Managed cross-functional teams effectively, fostering collaboration and communication towards achieving common objectives.
  • Ensured timely delivery of high-quality services by setting clear expectations and monitoring progress closely.
  • Oversaw training and onboarding process for all newly hired employees.

Brush and Vegetation Control

Self Employed Services
04.2015 - 06.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Reduced equipment downtime via regular maintenance checks and timely repairs as needed.
  • Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
  • Cultivated a positive work environment through effective communication with team members and supervisors.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Improved overall efficiency by training new Brush Cutter Operators on best practices and techniques.
  • Enhanced team productivity by consistently maintaining and sharpening brush cutter tools.
  • Maintained optimal performance of brush cutters through diligent cleaning, lubrication, and adjustment tasks.
  • Identified opportunities for improved efficiency in workflow processes, implementing changes where appropriate to save time and resources.
  • Stayed current on industry trends and new equipment innovations to recommend potential upgrades or enhancements for the brush cutting team.
  • Augmented customer relationships through clear communication regarding expectations and project requirements for successful results.
  • Meticulously documented daily activities, including hours worked, areas cleared, and any challenges encountered during operations.
  • Achieved timely completion of projects by efficiently cutting and clearing brush in designated areas.
  • Boosted client satisfaction rates with thorough communication about project progress, challenges, and expected outcomes.
  • Demonstrated adaptability to various work environments, from urban parks to remote wilderness areas requiring specialized equipment or techniques.
  • Reduced equipment downtime with proactive preventive maintenance and timely repairs on brush cutters.
  • Coordinated effectively with other operators to ensure seamless transitions between shifts or during equipment handoffs on larger projects.
  • Checked fluids and lubricants on chippers, trucks and chainsaws, keeping tools operational.
  • Handled bucking of trees and removed cut-down limbs.
  • Used axes to chop roots or brush into smaller limbs.
  • Chopped down trees affected by storms or showing signs of disease.
  • Fed brush and branches into brush chipper, consolidating limbs.

Medical Issue/ Off Work

Medical
07.2015 - 03.2017

During this time period I was having medical issues that originated from a tick bite. medical issue was severe that it was impossible for me to do any thing at all. Putting my socks on was a challenge. I spent a lot of time taking medications, and Dr visits as well as rehabiltion to get my body back to functioning as it should.

General Laborer

Premium Standard Farms
02.2011 - 06.2015
  • Contributed to team success by sharing knowledge, skills, and experiences with colleagues in order to improve overall performance levels.
  • Developed strong relationships with clients by consistently providing excellent customer service throughout the entire process.
  • Enhanced overall breeding program effectiveness through continuous research on industry advancements and best practices.
  • Safeguarded biosecurity measures within facilities by strictly following established guidelines for hygiene and contamination prevention.
  • Ensured ethical practices in all aspects of work, adhering to industry standards and guidelines for animal welfare.
  • Reduced stress on animals during procedures by utilizing proper restraint techniques and ensuring their comfort.
  • Identified areas for improvement within existing protocols through thorough analysis of past performance data.
  • Ensured accurate record-keeping of all procedures, animal information, and results for future reference.
  • Monitored animal health post-insemination to identify any potential issues or complications early on.
  • Increased successful artificial insemination rates by implementing precise techniques and adhering to protocols.
  • Kept records of animal health, medical treatment and injections and growth progress.
  • Stocked, cleaned and disinfected habitats of [Number] animals to protect animal health and wellbeing.
  • Fed, groomed and watered [Number] [Type] animals.
  • Treated minor injuries and ailments and contacted veterinarians to obtain treatment for animals with serious illnesses or injuries.
  • Observed animals in heat to detect approach of estrus and exercised animals to induce or hasten estrus when necessary.
  • Selected animals for breeding and semen specimens to be used according to knowledge of animals, genealogies and desired offspring characteristics.
  • Aided insemination processes by inserting artificial equipment and biological samples to produce desired young.
  • Oversaw artificial insemination processes and [Type] equipment uses to maintain efficiency and animal safety.
  • Increased animal health by designing detailed medication and exercise plans.
  • Completed scheduled maintenance of equipment by power washing, scrubbing and sweeping.
  • Cleaned debris and waste materials from job site.
  • Improved property appearance through meticulous attention to detail in power washing tasks.
  • Showcased versatility in handling diverse surfaces, including brick, wood, concrete, and vinyl siding, adapting pressure levels accordingly to prevent damage.
  • Cleaned windows, gutters, roofs and other surfaces by power washing or pressure washing.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Education

GED -

MO Department of Education And Secondary
Jefferson City, MO
10-2007

Skills

  • Operations management
  • Team Training
  • Contract terms negotiation
  • Customer relationship management
  • Sales support
  • Claims management
  • Key performance indicators
  • Risk management
  • Sales strategy
  • Attendance oversight
  • Relationship building
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Cash management
  • Store merchandising
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Inventory control
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Team motivation
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store operations
  • Customer service management
  • Training and mentoring
  • Multitasking and organization
  • Customer relations
  • Problem-solving
  • Customer service

Accomplishments

  • Supervised team of numerous staff members.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Interests

  • I enjoy helping others and giving back to the community
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • DIY and Home Improvement
  • Music
  • Horseback Riding
  • Auto Repair/Restoration
  • Offering time and support to shelters for the homeless, women, and animals
  • Camping
  • Animal Care
  • Volunteer Work
  • Outdoor Recreation

Timeline

Commercial Manager

AutoZone
02.2021 - 05.2025

Laborer Technician

Dotson 202 Tire
09.2020 - 02.2021

General Laborer

KraftHeinz Food
05.2017 - 10.2020

Medical Issue/ Off Work

Medical
07.2015 - 03.2017

Brush and Vegetation Control

Self Employed Services
04.2015 - 06.2017

General Laborer

Premium Standard Farms
02.2011 - 06.2015

GED -

MO Department of Education And Secondary