Israel Fernandez
Red Oak
Summary
Detail-oriented Customer Service Professional with 8 years in retail and food service. Expert in delivering high-quality service, managing cash transactions, and maintaining inventory in fast-paced settings. Currently advancing education in Radiologic Technology, committed to precision and patient care.
Overview
8
8
years of professional experience
Work History
QuikTrip
Store Clerk
DeSoto, TX
05.2023 - Current
- Demonstrated respect and friendliness while assisting team members.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adapted schedule to meet business needs by working evenings and weekends. across weekends, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Delivered exceptional customer service in a fast-paced, high-volume convenience store.
- Process cash, credit, lottery, and electronic transactions accurately while balancing a cash drawer.
- Prepare food and beverages according to company quality and food safety standards.
- Maintain store cleanliness, organization, and inventory throughout each shift.
- Assist with training new employees and supporting team operations.
- Resolve customer concerns professionally while maintaining a positive shopping experience.
- Prioritize multiple responsibilities while meeting company performance standards.
Sales Associate
Puma
Grand Prairie, TX
01.2022 - 08.2022
- Delivered exceptional customer service to enhance brand loyalty and drive repeat business.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Assisted in visual merchandising to create appealing product displays and improve store ambiance.
- Maintained inventory accuracy through diligent stock management and regular audits.
- Assisted customers in selecting products that best fit their needs.
- Processed purchases, exchanges, and returns accurately.
Sales Associate
SKECHERS Factory Outlet
Grand Prairie, TX
09.2021 - 01.2022
- Implemented promotional strategies to increase foot traffic during peak shopping seasons.
- Streamlined checkout processes, enhancing customer experience and reducing wait times.
- Resolved customer inquiries effectively, ensuring high satisfaction levels and repeat patronage.
- Provided product knowledge training to new associates, fostering a knowledgeable sales environment.
- PProvided outstanding customer service in a retail environment.
- Assisted with merchandising, inventory replenishment, and stock organization.
- Operated point-of-sale systems with accuracy.
- Maintained a clean and welcoming shopping environment.
Crew Member
Chipotle
Dallas, TX
09.2020 - 06.2021
- Delivered exceptional customer service by efficiently taking orders and addressing inquiries.
- Collaborated with team members to streamline operations during peak hours.
- Prepared food items following safety and quality standards to ensure freshness.
- Maintained cleanliness and organization of workstations to enhance workflow efficiency.
Crew Member
Braum's Ice Cream & Dairy Store
Dallas, TX
10.2018 - 03.2021
- Implemented process improvements that reduced wait times during busy shifts.
- Managed inventory by monitoring stock levels and replenishing supplies regularly.
- Fostered a positive team environment through effective communication and support initiatives.
- Assisted in inventory management by tracking stock levels and restocking supplies as needed.
Education
High School Diploma -
Duncanville Highschool
Duncanville, TX06.2021
Skills
- Customer Engagement
- Cash handling
- Food safety
- Inventory Control
- Team leadership
- Time Management
- Task prioritization
- Problem-solving
- Adaptability
- Attention to Detail
- Conflict Resolution
- Communication
- Customer Service Focus
Timeline
QuikTrip
Store Clerk
05.2023 - Current
Sales Associate
Puma
01.2022 - 08.2022
Sales Associate
SKECHERS Factory Outlet
09.2021 - 01.2022
Crew Member
Chipotle
09.2020 - 06.2021
Crew Member
Braum's Ice Cream & Dairy Store
10.2018 - 03.2021
High School Diploma -
Duncanville Highschool