Israel Ferrer
Miami
Summary
Results-oriented operations leader with extensive experience in supplier management and customer relationship management. Skilled in implementing operational strategies that drive efficiency and improve service quality, ready to deliver impactful results in a fast-paced setting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Operations
Mojitobar
Miami
03.2024 - Current
- Oversee daily operations to ensure efficient service delivery.
- Manage inventory levels and coordinate supply chain logistics.
- Implement standard operating procedures for staff training and performance.
- Evaluate team performance and provide constructive feedback regularly.
- Monitor compliance with health and safety regulations in all areas.
- Managed day-to-day operations of a large staff in multiple departments.
- Worked with management team to develop operational goals aligned with business strategy.
General manager of Food and Beverage
Museum of Ice Cream Miami
Miami
11.2023 - 01.2025
- Managed daily operations of interactive exhibits and guest experiences.
- Oversaw training and development to enhance service quality of 105 employees
- Coordinated special events and promotions to increase visitor engagement.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Developed operational strategies to improve workflow efficiency across departments.
- Collaborated with marketing team on social media campaigns for brand visibility.
Owner/Operator
Savvy Sliders
Miami
03.2021 - 11.2023
- Managed daily operations and staff scheduling for a fast-casual restaurant.
- Developed and maintained supplier relationships to ensure quality ingredient sourcing.
- Oversaw inventory management and ordering processes for efficient stock levels.
- Implemented marketing strategies to enhance brand visibility and customer engagement.
- Ensured compliance with health and safety regulations in food preparation areas.
- Created a welcoming environment that enhanced customer satisfaction and loyalty.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
Hotel GM
Life House Hotels
Miami
02.2020 - 03.2021
- Oversaw daily hotel operations and ensured smooth guest experiences.
- Managed staff recruitment, training, and performance evaluations.
- Ranked number 2 out of 15 hotels in the chain for best employee and guest satisfaction.
- TripAdvisor rating of 4.5 and #3 in the hotels in the area.
- Fostered a positive work environment through effective team communication and leadership.
- Evaluated guest feedback to improve service standards and operational practices.
Director of Food and Beverage
Cheeca Lodge & Spa
09.2018 - 02.2020
- Overseeing eight food and marriage outlets, and banquet operations of a 220-room luxury hotel.
- Overall, COS came in 2% under the budget, and wages were 1.5% under the budget.
- Boosted employee satisfaction from 68% to 74.9%.
- TripAdvisor ranked number nine in 2018 and number five in 2019.
- Increase revenue by focusing on revenue, driven event live music event theme parties
Director of Food and Beverage
kimpton, hotels, and resort
New York
05.2016 - 08.2018
- Managed daily operations of food and beverage outlets at a luxury resort.
- Developed innovative menus to enhance guest dining experiences and satisfaction.
- Collaborated with culinary team to ensure quality and consistency in food presentation.
- Trained and supervised staff on service standards and operational procedures.
- Oversaw inventory management to maintain optimal stock levels and minimize waste.
- Analyzed customer feedback surveys to determine areas of growth or improvement within the restaurant.
Education
Associate of Science - Business Administration
Los Angeles City College
Los Angeles, CA06-2000
Skills
- Operations management
- Inventory control
- Staff training
- Supplier management
- Compliance monitoring
- Customer relationship management
- Problem solving
- Strategic planning
- Operational efficiency
- Process improvements
Languages
Spanish
Full Professional
Certification
Serve safe certified
Timeline
Director of Operations
Mojitobar
03.2024 - Current
General manager of Food and Beverage
Museum of Ice Cream Miami
11.2023 - 01.2025
Owner/Operator
Savvy Sliders
03.2021 - 11.2023
Hotel GM
Life House Hotels
02.2020 - 03.2021
Director of Food and Beverage
Cheeca Lodge & Spa
09.2018 - 02.2020
Director of Food and Beverage
kimpton, hotels, and resort
05.2016 - 08.2018
Associate of Science - Business Administration
Los Angeles City College