Israel Galvez
Plano,TX
Summary
Motivated professional with a strong work ethic and a track record of exceeding goals. Skilled in communication, facilitation, and critical thinking, fostering effective collaboration within cross-functional teams. Experienced in managing project scope, gathering requirements, and maintaining Agile user story backlogs. Delivers results through proactive time management and adaptability to shifting demands, building strong cross-functional relationships.
Overview
12
12
years of professional experience
Work History
Sr. Business Analyst II
Vistra Corp
Irving, TX
02.2023 - 12.2025
- Successfully delivered multiple large-scale migration projects aimed at consolidating billing systems billing systems for more than 786,000 customers, driving enhanced operational efficiency and system performance while eliminating expensive non-proprietary billing solutions.
- Initiated and facilitated meetings with business and technical stakeholders across cross-functional teams. Conducted daily scrum meetings, sprint reviews, and backlog management sessions.
Initiated collaboration among diverse teams to enhance project alignment and communication. - Managed Azure Dev Ops backlogs and user story completion withing the Software Development Life Cycle (SDLC).
- Compiled business and technology requirements into clear documentation and visuals-such as process flows, UI mockups, wikis, and live demos-to enhance stakeholder understanding and alignment.
- Designed and maintained ad-hoc reports using SQL, Snowflake, and Microsoft Excel to support production operations, performance monitoring, and project initiatives.
Billing Exceptions Specialist
Vistra Corp
Irving, Texas
01.2019 - 01.2023
- Performed data analysis for the Guaranteed Savings Plan (GSP) to identify and correct calculation errors, clean data sets, and perform gap analysis-delivering actionable solutions to improve data handling and billing accuracy.
- Designed and implemented dynamic Excel templates with embedded SQL scripts to automate daily tasks and streamline workflows, resulting in a 33% increase in productivity and 45% reduction in the GSP backlog.
- Regularly partnered cross-functionally with Product, Pricing and Technology to support prioritize backlog through data driven insights. Documented business requirements and acceptance criteria for user stories and assisted with testing and post-production validation.
National Team Lead
Vistra Corp
Irving, Texas
01.2015 - 12.2018
- Resolved escalated customer service issues effectively using my critical thinking skills, soft skills, and decision-making skills.
- Developed customer service agents’ growth by providing training, support and feedback as needed.
- Built and fostered working relationships with internal departments to resolve billing, transaction or technical issues and followed through with a resolution.
Quality Assurance – Operations
Vistra Corp
Irving, Texas
01.2014 - 12.2014
Education
Associate of Arts - Computer-aided Design
Colling College
Plano, TXSkills
- Effective communication
- Agile methodologies
- Requirements gathering
- Cross-functional collaboration
- Documentation techniques
- Agile methodology
- Stakeholder engagement
- Team leadership
- Analytical thinking
- Project prioritization
- Microsoft Excel mastery
- SQL querying
Timeline
Sr. Business Analyst II
Vistra Corp
02.2023 - 12.2025
Billing Exceptions Specialist
Vistra Corp
01.2019 - 01.2023
National Team Lead
Vistra Corp
01.2015 - 12.2018
Quality Assurance – Operations
Vistra Corp
01.2014 - 12.2014
Associate of Arts - Computer-aided Design
Colling College