Israel Gomez
Corona,CA.
Summary
Dedicated and detail-oriented data entry professional with a strong background in financial services. Possessing a deep understanding of complex financial transactions and an unwavering commitment to accuracy, I am skilled in efficiently processing large volumes of data while maintaining strict confidentiality and adhering to industry regulations. With a track record of consistently meeting deadlines and exceeding quality standards, I excel in data validation, verification, and analysis. Through my extensive experience in the financial services sector, I have developed exceptional analytical skills and a keen eye for identifying discrepancies, enabling me to ensure data integrity and provide actionable insights. As a proactive team player, I thrive in fast-paced environments, collaborating with cross-functional teams to achieve organizational goals. Seeking a data entry role where I can leverage my financial expertise to contribute to the success of a dynamic organization.
Overview
11
11
years of professional experience
Work History
Bilingual Customer Service Representative
Crossroads Equipment Lease & Finance
11.2022 - 11.2023
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Handled 70-100 outbound and inbound calls daily with goal of reaching customers needs
- Achieved performance goals on consistent basis.
- Trained in use of sales force, docu ware, teams, excel. T9
Personal Banker
Wells Fargo
09.2019 - 11.2022
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Maximized revenue through improved sales techniques and branch productivity.
- Oversee and perform risk assessments for transactions exceeding $250,000
- Oversee teller transactions and provide managerial support for escalated risk concerns
- Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
- Prepared and sent notice of approval, denial and reduced request or adverse credit action.
- Worked with legal and credit partners on special closing documents such as borrowing base agreements.
General Warehouse Associate
The Home Depot
04.2015 - 12.2018
- Operated RF scanners to track merchandise and verify contents of containers.
- Moved products using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Developed and deployed strategies to save time and expenses associated with goods movements.
Assistant General Manager
Jamba Juice
01.2013 - 01.2014
- Resolved problems promptly to elevate customer approval.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Handled cash accurately and prepared deposits.
Education
Associate of Arts - Communication
Riverside Community College
Norco, CA2014
Associate of Arts - Sociology
Riverside Community College
Norco, CA2014
Associate of Arts - Humanities
Riverside Community College
Norco, CA2014
High School Diploma -
Santiago High
Corona, CA2010
Skills
- Data management
- Client Care
- Bilingual in Spanish (Fluent)
- NMLS Certified
- Project Assignments
- Call center experience
- Conflict resolution skills
- Customer Accounts Management
- Client Documentation Processing
- Documentation Oversight
References
Anahy Lara ( Area Supervisor The Home Depot)- Former supervisor 714-853-9417
Gabby Ramirez (Head of student affairs Norco city college) - Former Boss 951-505-25527
Brennan Rutherford (Wells Fargo branch manager)- Friend- 951-310-1025
Kimberly Pantoja (Human Resources Under Armor) - Friend - 760-490-3807
Timeline
Bilingual Customer Service Representative
Crossroads Equipment Lease & Finance
11.2022 - 11.2023
Personal Banker
Wells Fargo
09.2019 - 11.2022
General Warehouse Associate
The Home Depot
04.2015 - 12.2018
Assistant General Manager
Jamba Juice
01.2013 - 01.2014
Associate of Arts - Communication
Riverside Community College
Associate of Arts - Sociology
Riverside Community College
Associate of Arts - Humanities
Riverside Community College
High School Diploma -
Santiago High
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