Israel Grant
Gainesville
Summary
Accomplished Sr. Systems Engineer with a proven track record at Universal Property & Casualty Insurance, specializing in infrastructure oversight and project management. Expert in deploying innovative solutions and enhancing security measures, significantly improving system performance and client satisfaction. Skilled in root-cause analysis and proficient in a wide range of technologies, including VMware, Office365, NetApp, Citrix, Okta, Disaster Recovery, and Azure Active Directory.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr. Systems Engineer
Universal Property & Casualty Insurance
08.2015 - Current
- Collaborated with cross-functional teams to deliver innovative solutions for business needs.
- Led successful system upgrades by creating detailed implementation plans and coordinating resources effectively.
- Collaborated with clients to determine need and devise appropriate software and hardware solutions.
- Enhanced security measures by designing and deploying effective firewall configurations.
Systems Engineer
Cross Country Healthcare
08.2014 - 08.2015
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Completed software updates and assessed security patches for optimized computer use.
- Evaluated new tools and technologies for possible integration into existing infrastructure environments.
- Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.
- Conducted end-user reviews for modified and new systems.
- Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
Infrastructure Engineer
Medical Staffing Network
08.2013 - 08.2014
- Reduced downtime by proactively identifying and addressing potential issues in the IT infrastructure.
- Collaborated with cross-functional teams to develop comprehensive IT strategies aligned with business goals.
- Implemented best practices in change management to minimize disruptions during critical system updates.
- Provided Tier-3 support to resolve complex issues for clients and maintain high customer satisfaction levels.
- Established disaster recovery plans by designing redundant systems that ensured business continuity during unforeseen events.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT03-2026
Skills
- Root-cause analysis
- Cloud services
- Process documentation
- Project management
- Process optimization
- Virtualization technologies
- Hardware configuration
- Proficient in Okta, Citrix, Office365, Kemp, Netscalers, Cohesity, VMware, Dynatrace, NetApp, Mimecast, Barracuda, Workday Integrations, Azure Active Directory, Microsoft Exchange and more
- Windows server administration
- Cybersecurity best practices
- ITIL framework
Certification
- CompTIA Security+ - Computing Technology Industry Association (CompTIA).
- CIW Web Design Specialist.
- ITIL Foundation Certificate in IT Service Management.
- CompTIA Network+ - Computing Technology Industry Association (CompTIA).
- CompTIA Project+.
- Linux Professional Institute- Linux Essentials.
Timeline
Sr. Systems Engineer
Universal Property & Casualty Insurance
08.2015 - Current
Systems Engineer
Cross Country Healthcare
08.2014 - 08.2015
Infrastructure Engineer
Medical Staffing Network
08.2013 - 08.2014
- CompTIA Security+ - Computing Technology Industry Association (CompTIA).
- CIW Web Design Specialist.
- ITIL Foundation Certificate in IT Service Management.
- CompTIA Network+ - Computing Technology Industry Association (CompTIA).
- CompTIA Project+.
- Linux Professional Institute- Linux Essentials.
Bachelor of Science - Information Technology
Western Governors University
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