Summary
Overview
Work History
Education
Skills
Timeline
Generic

Israel Guevara

Rockville,MD

Summary

Hardworking Bilingual Automotive Sales Associate proficient in consultative sales techniques. Skilled in forming relationships with colleagues and customers of all backgrounds.

Overview

21
21
years of professional experience

Work History

Automotive Detailer

Bg Auto Detail
09.2019 - Current
  • Cold and warm call for potential details
  • Schedule all appointments throw WIX
  • kept all income recrds
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Planned and coordinated work for team of detailers.
  • Used steam cleaning equipment to remove dirt from engine and engine compartment.
  • Completed vehicle inspections prior to service and after completion to assess damage.
  • Maintained clean, tidy and safe work environment.
  • Provided exceptional customer service and addressed customer inquiries.
  • Kept all customer records on spredsheet
  • Follow up emails and phone calls

Automotive Technician

Raymond Monzano Automitve
08.2015 - 03.2020
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Completed customer orders and warranty services according to manufacturer specifications.

New Car Sales Consultant

DARCARS Chrysler Jeep Dodge
01.2013 - 08.2015
  • New car sales
  • Completed registration paperwork and sales documentation.
  • Offered comprehensive knowledge of vehicle operations and brand features.
  • Negotiated vehicle prices and secure financing for customers.
  • Responded to customer enquiries via telephone and email.
  • Demonstrated vehicles and features, and conduct test drives.
  • Located desired vehicles at auctions and other dealerships.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.

Internet Sales Manager

Ourisman Chevrolet Wheaton
09.2008 - 05.2012
  • New Chevrolet sales
  • Used vehicle Sales
  • Trained sales staff on internet sales procedures.
  • Located merchandise across various stores to address customer needs.
  • Responded to internet inquiries and phone calls in timely matter.
  • Increased sales and customer satisfaction through personalized emails.
  • Provided superior and individualized customer service.
  • Kept detailed records of sales and contracts.

Sales Associate

Fitzgerald Auto Mall Hyundai
08.2005 - 09.2006
  • New and used vehicle sales
  • Receive phone call leads and turn them into potential sales
  • Organize used car lot to help familiarize inventory
  • Provided excellent customer service before and after sale


Day Shift Manager

Dynamix
03.2003 - 06.2005
  • Supervised employees and oversaw quality compliance with company clothing sales.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Worked closely with team members to schedule breaks and shifts.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Took inventory for all stores in the DC Metro area
  • Deposit end of day sales.

Education

High School Diploma -

Wheaton High School
Silver Spring, MD
06.2005

Skills

  • Decision-making abilities
  • Cold calling
  • Prospecting clients
  • Sales process optimization
  • Conflict resolution
  • Team collaboration
  • Closing techniques mastery
  • Attention to detail

Timeline

Automotive Detailer

Bg Auto Detail
09.2019 - Current

Automotive Technician

Raymond Monzano Automitve
08.2015 - 03.2020

New Car Sales Consultant

DARCARS Chrysler Jeep Dodge
01.2013 - 08.2015

Internet Sales Manager

Ourisman Chevrolet Wheaton
09.2008 - 05.2012

Sales Associate

Fitzgerald Auto Mall Hyundai
08.2005 - 09.2006

Day Shift Manager

Dynamix
03.2003 - 06.2005

High School Diploma -

Wheaton High School

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Israel Guevara