Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

ISRAEL HARRINGTON

Eden Prairie,MN

Summary

Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

Overview

8
8
years of professional experience

Work History

Operator

Thales Group
02.2025 - Current
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
  • Accurately documented all operational data, ensuring up-to-date records for review and analysis.
  • Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.

Operator

LanceSoft
03.2024 - 02.2025
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.
  • Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.

Customer Service Representative

Chrom Expo
07.2023 - 03.2024
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
  • Created detailed reports outlining customer feedback trends over time.
  • Investigated and researched issues to determine root causes and appropriate resolution methods.
  • Processed orders, returns, and exchanges in an accurate and efficient manner.
  • Remained open to feedback from supervisor and peers to build and improve skills set.
  • Assisted customers with product selection by providing detailed information about available products and services.
  • Updated and maintained database with accurate customer information and timely data entry.
  • Adhered to company policies and procedures while providing superior service.
  • Developed positive relationships with customers through friendly interactions.
  • Performed various administrative tasks such as scheduling appointments, managing filing systems and responding to emails promptly.
  • Tracked expenses related to departmental activities and prepared expense reports accordingly.

Customer Service Representative

Avis Budget Group
03.2023 - 07.2023
  • Provided account information to customers and explained bill service policies and customer rights.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Delivery Driver

Dominoes
01.2023 - 02.2023
  • Maintained set routes and schedules to meet customer expectations.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Managed delivery pickups in-store using handheld device.
  • Maintained radio contact to receive delivery instructions from area office.
  • Drove positive customer experience by building relationships and providing solutions to customer needs.

Sales Representative

Charter
10.2022 - 12.2022
  • Updated and maintained database with accurate customer information and timely data entry.
  • Developed strong customer relationships and loyalty through effective communication.
  • Remained open to feedback from supervisor and peers to build and improve skills set.
  • Met daily customer service quotas with a focus on quality.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Processed orders, returns, and exchanges in an accurate and efficient manner.
  • Investigated and researched issues to determine root causes and appropriate resolution methods.
  • Explained rental fees, policies, and procedures.

Cleaner

Budd Group LLC
07.2022 - 10.2022
  • Stocked individual rooms and common areas with proper supplies.
  • Disinfected and cleaned bathroom areas, refilling dispensers.
  • Disposed of used hazardous chemicals in proper containers.
  • Reviewed maintenance manuals to safely operate company equipment and assigned tools.
  • Dusted and wiped down decorative structures, baseboards and common surfaces.
  • Cleaned restrooms and replenished consumables.
  • Swept and mopped floors and vacuumed carpets.

Warehouse Associate

Upper Deck
09.2021 - 09.2022
  • Attended scheduled training sessions, department meetings and company events to build expertise and promote company image.
  • Adapted to and remained flexible in changing, fast-paced work environment.
  • Researched market and competitor trends to implement best practices and improve customer satisfaction.
  • Remained current on relevant product and industry information to provide up-to-date catalogs and services.
  • Highlighted new products and company promotions during sales pitches.

Representative

Revco Solution
08.2020 - 09.2021

Machine Operator

Honda
02.2021 - 08.2021

Fulfillment Team Member

Target
10.2019 - 08.2020

Representative

Quality Staffing
09.2018 - 10.2019

Cashier/Merchandise

Academy Sports
06.2017 - 09.2018

Education

Associate In Science (A.S.) - Cyber Security

Southern New Hampshire University
Manchester, NH
08.2025

High School - undefined

Northern High School
Durham, NC
06.2017

Skills

  • Accounting software (QuickBooks, FreshBooks, Xero, etc)
  • Microsoft Office programs (Word, Excel, PowerPoint)
  • Operating systems (Windows and MacOS)
  • Presentation software (PowerPoint, Keynote)
  • Spreadsheets (Excel, Google Spreadsheets, etc)
  • Communication and collaboration tools (Slack, Skype, etc)
  • Social media (Twitter, Facebook, Instagram, etc)
  • Data visualization

Additional Information

Currently enrolled in courses online to obtain a degree in Cybersecurity at Southern New Hampshire University.

Timeline

Operator

Thales Group
02.2025 - Current

Operator

LanceSoft
03.2024 - 02.2025

Customer Service Representative

Chrom Expo
07.2023 - 03.2024

Customer Service Representative

Avis Budget Group
03.2023 - 07.2023

Delivery Driver

Dominoes
01.2023 - 02.2023

Sales Representative

Charter
10.2022 - 12.2022

Cleaner

Budd Group LLC
07.2022 - 10.2022

Warehouse Associate

Upper Deck
09.2021 - 09.2022

Machine Operator

Honda
02.2021 - 08.2021

Representative

Revco Solution
08.2020 - 09.2021

Fulfillment Team Member

Target
10.2019 - 08.2020

Representative

Quality Staffing
09.2018 - 10.2019

Cashier/Merchandise

Academy Sports
06.2017 - 09.2018

High School - undefined

Northern High School

Associate In Science (A.S.) - Cyber Security

Southern New Hampshire University

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