Jamie Brigham
Salisbury,Maryland
Summary
Dedicated customer service professional with 7+ years of experience delivering exceptional in-person and remote support. Adept at resolving customer inquiries, managing workflows, and maintaining high standards of efficiency in fast-paced environments. Proven expertise in time management, inventory coordination, and cross-functional collaboration. Seeking a remote customer service role to leverage strong communication skills, technical proficiency, and a customer-first mindset.
Overview
22
22
years of professional experience
Work History
Customer Service Associate & Beverage Station Specialist
Wawa Food Markets
Salisbury, USA
01.2018 - 01.2025
- Delivered personalized customer service at a high-volume specialty beverage station, crafting lattes, smoothies, and frozen drinks while preparing breakfast sandwiches and hot snacks
- Managed inventory for the workstation, proactively ordering supplies to maintain seamless operations and minimize downtime
- Collaborated with team members to fulfill orders quickly during peak hours, ensuring 100% order accuracy and customer satisfaction
- Maintained strict adherence to food safety and cleanliness standards, contributing to a 95% positive store inspection rating
- Streamlined workflow by organizing workstation layouts, reducing average order completion time by 15%
Full-Time Parent
01.2006 - 01.2018
- Developed strong organizational and time-management skills while managing household logistics and family schedules
- Homeschooling child
Customer Service Representative
Walmart
Fre, USA
01.2003 - 01.2005
- Processed purchases, returns, and exchanges at registers and service desks, resolving 90% of customer concerns on first contact
- Handled sensitive financial transactions, including Western Union transfers and bill payments, with 100% accuracy
- Earned 'Employee of the Month' for consistently exceeding performance metrics and fostering positive customer interactions
- Trained 5+ new hires on POS systems, return policies, and customer service best practices
Education
High School Diploma -
Quince Orchard
Gaithersburg, MD06-2002
Skills
- Remote Communication
- Virtual Customer Support
- Time Management
- Multitasking
- Order Management
- Inventory Coordination
- Conflict Resolution
- Problem-Solving
- Adaptability
- Self-Motivation
- Detail-Oriented
- Billing/Payment Processing
- Financial Transactions
- Professional Speaker
- Fast Learner
Summary
- I am a fast learner and I am ready and excited to learn any and everything possible for my future job prospects. I am experienced on computers and phones so I can easily navigate multiple things at once. Organization and time management are my specialty as well as keeping losses to a minimum regardless of where I am employed. I have always been a customer first type of representative so customer satisfaction is important to me.
Timeline
Customer Service Associate & Beverage Station Specialist
Wawa Food Markets
01.2018 - 01.2025
Full-Time Parent
01.2006 - 01.2018
Customer Service Representative
Walmart
01.2003 - 01.2005
High School Diploma -
Quince Orchard
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