ISRAEL DE JESUS LOPEZ
Lithonia,GA
Summary
More of 20 years in parking experience, as Facility Manager. Valet Attendant skills. Excellent Customer oriented service.
Tax preparer for more of 15 years.
Real Estate Salesperson in los Angeles.
Sales representative of Grocery products.
Overview
21
21
years of professional experience
Work History
Sales Associate
La Gran Cosecha Llc
2024.02 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Tax Preparer
LOPEZ TAX SERVICES
2012.01 - Current
- Supported individual and business tax clients and prepared simple to complex tax returns
- Helped clients with issue resolution through proactive communication with IRS personnel
- Prepared simple and complex tax filings for individuals
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
ADMINISTRATIVE COORDINATOR
MOTION LOGISTICS
2021.09 - 2024.02
- Developed, maintained, and monitored operating budgets, adjusting ensure cost efficiency
- Enhanced facility services, safety, and quality while preventing cost overruns by developing and enforcing vendor contract specifications
- Managed vendor relationships and oversaw invoice payment for all completed projects
- Directed staff results by coaching and counseling employees
- Maintained full compliance with legal, health, and safety regulations
- Assisted with tasks and work duties during slow periods to maintain team productivity
- Kept all areas clean, organized and in line with company professional standards
- Developed solid relationships with staff, customers, and vendors
- Payroll (Vacations, sick days, pto)
- Monitored and directed incoming mail and prepared outgoing mail.
- Developed positive relationships with clients by promptly addressing inquiries and concerns via phone or email communication.
- Provided exceptional customer service to both internal employees as well as external visitors, vendors or partners during face-to-face interactions at the front desk.
- Ensured timely completion of projects through effective deadline tracking and consistent follow-up on pending tasks.
- Managed sensitive information securely with strict adherence to confidentiality protocols while maintaining organized records for easy access when needed.
- Prepared detailed documents and reports in adherence administrative processes.
- Demonstrated excellent problem-solving skills in resolving various administrative issues such as invoice discrepancies or IT-related challenges.
Lot Supervisor
ABM PARKING SERVICES
2003.05 - 2021.08
- Improved lot organization by efficiently allocating spaces and directing vehicle placement.
- Conducted regular inspections of lot to assess cleanliness and organization, taking necessary actions to maintain high standards.
- Assisted in training new staff members, providing guidance on best practices for lot supervision tasks.
- Contributed to successful special events by coordinating parking logistics and assisting guests as needed.
- Communicated with management daily about lot conditions, vehicle statuses, and any relevant issues or concerns.
- Maintained safe work environment by enforcing safety protocols and addressing potential hazards promptly.
- Reduced instances of lost or misplaced keys by implementing well-organized key management system for all vehicles on premises.
- Enhanced customer satisfaction through prompt assistance, clear communication, and professional demeanor.
- Managed inventory control, ensuring accurate records of all vehicles on lot at any given time.
- Developed strong relationships with local towing companies to facilitate timely vehicle transport when necessary.
- Acted as liaison between customers and staff members during busy periods or when conflicts arose, promoting resolution in timely manner.
- Ensured compliance with company policies and local regulations pertaining to lot capacity limits and parking guidelines.
- Maintained professional appearance and demeanor at all times, serving as positive representation of company to customers and visitors.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Parked and retrieved vehicles to enhance efficient use of parking space.
- Followed safety protocols for personal, guest and automobile safety.
- Parked and retrieved cars according to customer needs.
- Escorted drivers to vehicles and helped load or carry large items.
- Conducted regular spot checks to verify appropriate and safe parking of all vehicles.
- Monitored and secured lot, reporting suspicious activity to management for quick resolution.
- Resolved customer disputes and complaints regarding parking and other issues to enhance satisfaction.
- Kept facilities well-lit and marked to improve safety and navigation.
- Operated electronic gate systems to facilitate efficient entry and exit.
- Prepared and submitted reports to document activities and revenue.
- Collected parking fees and issued parking tickets to generate revenue and enforce regulations.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
Education
Bachelor of Science - Business Economics
University Of San Carlos Guatemala
Guatemala City06.1985
Skills
- Experienced Cashier Duties
- Valet Attendant
- Revenue Controller
- Records management
- Client relations
- Income Tax Preparation
- Tax Law Compliance
- Organizational abilities
- Verbal/written communication
- Tax Compliance
- Mathematical Calculations
- Customer Service
- Registered Tax Return Preparer (RTRP)
- Client Invoicing
- Appointment Scheduling
References
Jose Deras
ABM Parking services
District Manager
818-458-4834
Patrick Spillane
IDS Real Estate
Vice-President
818-871-5336
Emilio Martinez
General Manager
EMMETT
Rental Equipment
914-920-1965
Eduardo Alas
La Gran Cosecha Llc
770-686-5968
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
La Gran Cosecha Llc
2024.02 - Current
ADMINISTRATIVE COORDINATOR
MOTION LOGISTICS
2021.09 - 2024.02
Tax Preparer
LOPEZ TAX SERVICES
2012.01 - Current
Lot Supervisor
ABM PARKING SERVICES
2003.05 - 2021.08
Bachelor of Science - Business Economics
University Of San Carlos Guatemala
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