Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

ISRAEL MACCABEES

Mobile

Summary

Highly enthusiastic customer service professional with three years client interface experience. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching. Friendly Customer Service Manager with can-do attitude and willingness to help at all times. Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Core Strengths Excellent communication skills Strong lead development skills Strong organizational skills Active listening skills Seasoned in conflict resolution Top sales performer Opening/closing procedures Organized Superb sales professional

Overview

12
12
years of professional experience

Work History

Store Manager

Advance America
10.2017 - Current
  • I am a well organized person when dealing with any confidential documents related to public.
  • I also have a deep passion for helping all people that may not understand there contracts fully.
  • I am also a very reliable and dependable person, and when I start a job, I like to see it to the end, until the job is complete 100%.
  • I never quit, because I have long term goals and short term goals that I must complete.
  • One of those goals is to find a great career that I can be proud of.
  • I love to work with all races of people.
  • I also believe in treating people how I want to be treated.
  • I love to smile, because life is beautiful and to short to waste on frowning.
  • I can make a mad person smile.
  • I am also a very driven, dedicated, determined, trustworthy, loyal and a very persistent person when I set my mind to something.
  • Last but not least, I love a challenge, because nothing is to hard if you give it your all an believe in yourself capabilities.

Store Manager

Verizon Wireless
10.2023 - 06.2025
  • Led daily operations to ensure optimal store performance and customer satisfaction
  • Developed and implemented training programs to enhance team productivity and engagement
  • Monitored financial transactions for accuracy, reducing discrepancies through effective oversight
  • Analyzed sales data to identify trends, adjusting strategies to maximize revenue growth
  • Managed inventory control processes, ensuring adequate stock levels while minimizing excess
  • Fostered a positive work environment by promoting collaboration and open communication among staff
  • Resolved customer complaints promptly, improving overall satisfaction ratings and loyalty
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Manager

BOOSTMOBILE
01.2013 - 10.2017
  • Organized weekly sales reports for the sales department to track product success.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Created new processes and systems for increasing customer service satisfaction.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Cross-trained and provided back-up for other customer service representatives when needed.

Education

High School Diploma -

MURPHY HIGH
MOBILE, AL
01.2009

Skills

  • Approach
  • Attention to detail
  • Back-up
  • Customer service
  • Policies
  • Processes
  • Knowledge of store
  • Sales
  • Sales reports

Accomplishments

  • Business negotiation Accomplishments
  • Client Interface Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.
  • Sales Consistently generated additional revenue through skilled sales technique

Timeline

Store Manager

Verizon Wireless
10.2023 - 06.2025

Store Manager

Advance America
10.2017 - Current

Manager

BOOSTMOBILE
01.2013 - 10.2017

High School Diploma -

MURPHY HIGH

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