Summary
Overview
Work History
Education
Skills
Certification
Professional Development And Interests
Cybersecurity Projects And Training
Timeline
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Israel McCall

Israel McCall

Phoenix,AZ

Summary

Detail-oriented and risk-conscious professional transitioning into cybersecurity with a background in construction project management. Brings 10+ years of experience managing multimillion-dollar commercial projects, ensuring compliance with safety codes, permitting, and client requirements. Holds Qualys VMDR certification and actively studying for CompTIA Security+ to further understand governance, risk, and compliance in information security. Passionate about applying business-aligned security policies and frameworks to protect organizations from modern threats.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Business Analyst (Contract)

ERCON INC
01.2016 - Current
  • Reduced project delays by 25% through workflow automation and digital scheduling tools.
  • Conducted internal audits to ensure compliance with safety standards and vendor contracts.
  • Improved documentation and traceability using cloud-based project management systems.
  • Delivered actionable reports on vendor performance, budgets, and risk for leadership review.

Client Success Analyst - Remote

Yelp - San Francisco
10.2021 - 03.2023
  • Increased client campaign performance by resolving platform inefficiencies and targeting issues.


  • Identified and escalated system vulnerabilities and bugs in coordination with product/engineering.


  • Improved account retention through data-driven insights and platform usage coaching.


  • Maintained detailed case logs in Salesforce, ensuring resolution traceability and audit readiness.

Data Analyst /Help Desk Support Analyst

Adp- Automated Data Processing
01.2013 - 01.2014
  •  Provided Tier 1 and Tier 2 IT support for internal systems and clients, resolving
    technical tickets via ServiceNow and email-based support queues.

  •  Transitioned into the data analytics team, conducting trend analysis on payroll and
    time-tracking data to support business decisions.

  •  Generated performance dashboards using Excel and early BI tools, aligning with
    modern data handling and GRC metrics monitoring practices.

Patient Care Technician (PCT) – ICU/CCU/Tele/ER Technician

Conway Medical Center
01.2009 - 01.2013
  •  Operated in high-pressure environments (ICU, ED, Code Blue team), requiring strict
    adherence to HIPAA, safety protocols, and real-time incident response—a direct parallel
    to incident response in cybersecurity.

  •  Tracked and documented patient vitals and care logs using EMR systems, highlighting
    data accuracy and documentation best practices.

  •  Collaborated with interdisciplinary teams to execute complex medical
    procedures—developing critical skills in crisis management and rapid problem-solving
    under pressure.

Certified Clinical Hemodialysis Technician (CCHT)

Fresenius Medical Care Holdings Inc.
01.2006 - 01.2009
  •  Monitored and maintained life-sustaining equipment, ensuring system integrity and
    following protocol—a foundation for understanding systems monitoring, risk
    mitigation, and SOP adherence.

  •  Handled sensitive patient health data in regulated environments, building a strong
    understanding of confidentiality, compliance, and process documentation.

  •  Created efficiency by identifying workflow bottlenecks and implementing updated
    checklists and scheduling solutions.

Education

Qualys ELearning Platform

Skills

  • Vulnerability Management: Qualys VMDR, Nessus Essentials, OpenVAS, Nmap, CVSS Scoring
  • Asset Discovery & Inventory: Qualys Global AssetView, CMDB Integration (concepts)
  • Risk Prioritization: Threat-based risk scoring, CVE analysis, remediation tracking
  • Scanning & Reporting: Scheduled scans, false positive analysis, vulnerability lifecycle management
  • SIEM Tools: Splunk (basic), Security Onion (basic), log correlation fundamentals
  • Threat Intelligence: OSINT, MITRE ATT&CK, CVE Details, threat feeds (AlienVault OTX, VirusTotal)
  • Cloud Security Concepts: Shared Responsibility Model, vulnerability scanning in cloud environments (AWS/Azure basics)
  • Security Frameworks: NIST CSF, CIS Controls v8 (awareness level), Zero Trust Model (conceptual)
  • Operating Systems: Windows, Linux (Kali, Ubuntu) – CLI & admin basics
  • Networking & Protocols: TCP/IP, DNS, HTTP/S, SSH, FTP – vulnerability-related analysis
  • Scripting (Beginner): Bash, Python – basic automation/scripting for recon or reporting
  • Ticketing/Collaboration: Jira, ServiceNow (basic familiarity), vulnerability tracking workflows

Certification

  • Qualys VMDR (Vulnerability Management, Detection, and Response), Certified
  • CompTIA Security+ (SY0-701), Studying for exam, exam date July 19th 2025

Professional Development And Interests

Cyber risk, Smart home security, Privacy law, Entrepreneurship, Labs focused on GRC and SOC 2 implementation through TCM Academy & other self-paced learning.

Cybersecurity Projects And Training

  • Security+ (SY0-701) Study Track, Using Professor Messer, Jason Dion, and practice labs (vulnerabilities, threats, identity & access management).
  • Qualys VMDR Hands-On Practice, Completed simulated scans and remediation workflows via lab environments.
  • GRC Learning Path (Open Source & YouTube), Studying NIST CSF, ISO 27001, and basic internal audit techniques to understand compliance readiness.

Timeline

Client Success Analyst - Remote

Yelp - San Francisco
10.2021 - 03.2023

Business Analyst (Contract)

ERCON INC
01.2016 - Current

Data Analyst /Help Desk Support Analyst

Adp- Automated Data Processing
01.2013 - 01.2014

Patient Care Technician (PCT) – ICU/CCU/Tele/ER Technician

Conway Medical Center
01.2009 - 01.2013

Certified Clinical Hemodialysis Technician (CCHT)

Fresenius Medical Care Holdings Inc.
01.2006 - 01.2009

Qualys ELearning Platform

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