Israel McCarthy-Phillips
Memphis,TN
Summary
Attentive assistant store manager offering several years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Firehouse Subs
Memphis, TN
04.2022 - 10.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Accounting
Job Corps
Memphis, TN04-2024
High School Diploma -
Ignitia
Rock Rapids, IA05-2023
Skills
- Department Oversight
- Loss Prevention
- Operations Oversight
- Stock management
- Customer Relations
- Store Organization
- Cash auditing
- Records Management
- Incident Reports
- Records Maintenance
- Mentoring and Coaching
- Customer Service
- Staff Supervision
- Time Management
- Staff Scheduling
- Staff Management
- Store Opening and Closing
- Hiring and Training
- Inventory counting
- Problem-Solving
- Customer Service and Engagement
- Transaction Processing
- Inventory Control
- Order Management
- Employee Scheduling
- Motivational Techniques
- Customer experience
- Team Building and Leadership
- Team Management
- Issue Resolution
Certification
VITA/TCE Certifications
Accounting certification
Timeline
Assistant Store Manager
Firehouse Subs
04.2022 - 10.2024
Accounting
Job Corps
High School Diploma -
Ignitia
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