Israel Munoz
Garland,TX
Summary
To bring your organization my strong interpersonal and communication skills, organizational talents and customer focus as well as to grow my knowledge and lead us into future endeavors.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant Manager
Morguard Management Company
Garland, Tx
04.2023 - 09.2024
- I was in charge of posting rent payments, evictions, and collections.
- Scheduling contractors, ordering office supplies, organizing resident events, inspected units, and supervised maintenance team.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Leasing Manager
Grand Venetian Apartments
Irving, Tx
04.2022 - 04.2023
- I was in charge and oversaw my Leasing team, making sure the application process, paperwork, files, screening, and lease contracts were up to standard by auditing files before going for approval.
- I assist the property manager with resident complaints, prospect issues, maintenance problems, walked units for readiness, and contacted vendors for scheduling.
- Negotiated lease terms with prospective tenants in accordance with budget parameters.
- Managed and resolved tenant issues and concerns promptly to maintain high satisfaction levels.
Leasing
Grand Venetian Apartments
Irving, Tx
03.2019 - 04.2022
- Lease apartments, I was in charge of showing apartments to prospects, provide information regarding, pricing, availability, ensure that the every prospect was match to the best apartment unit , based on feature, availability, location and price
- Process applications, screening, income verifications
- Walked units to ensure readiness
- Type lease contracts.
Self Employed
UBER
11.2017 - 03.2019
- Provide Great Customer service while transporting safely to destination
SALES REPRESENTATIVE
T-MOBILE
Dallas, TX
11.2016 - 10.2017
- In a sales environment, assisting customers needs including new activations, payments, upgrades, and account concerns.
- Offered products and services that best fit individual needs, while providing excellent customer service and building strong relationships.
Beats Receiving
City exchange
Dallas, Tx
10.2015 - 11.2016
- Receiving units making sure they pass inspection, insuring units meet the necessary inspections: color, model and brand.
- Shipping processing orders insuring every item being shipped its properly log into the system
Key Holder
Perfumania
Frisco, TX
09.2013 - 10.2015
- Opening and closing duties, count registers funds, distribute the funds to the registers, make daily deposits, keep store running neatly and steady, assist managers, Follow up on sales goals and input data , personal sales numbers, store numbers..and district number daily, assist customers while providing excellent customer service.
Lead Maintenance
Contractor
Dallas, TX
04.2013 - 09.2013
- Private Contract, Renovating apartments, flooring, painting, dry wall, hang sheet rock, tape and bedding, make readies.
Manager
La Bonne Chance
Mexico City, MX
01.2011 - 04.2013
- Opening and Closing duties, answering phones, booking appointments, marketing.
- Renovations, payroll, managing staff, reconciling books, and deposits.
- Ordering supplies, managing LP, handling escalated complaints, while providing excellent customer service
Valet Attendant
A Quality Parking
Rockwall, TX
03.2009 - 01.2011
- Provide excellent customer service skills, while safely and courteously handling the parking needs of the customers.
- Ensure safely of vehicles, retrieval of vehicles, and provide directions as well as performing other duties assigned.
Cash Office / Costumer service Associate
Macy’s Department Store
Dallas, TX
11.2008 - 03.2010
- Cash handling
- Complete daily store deposits and distribute funds to registers.
- Process daily media and funds; provide support to the management team.
- Process UPS shipments, maintain company supplies, provide excellent costumer service ,look up accounts and post payments.
- Other office duties as requested and assist the customer’s needs.
Manager
Thirsty’s
Frisco, TX
10.2000 - 11.2008
- Deliver high quality customer service and quality products.
- People management: recruiting new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling.
- Handling customer complaints and queries
- Ensure that the standards of hygiene are maintained and that the restaurant is complying with relevant health and safety regulations.
- Preparing reports and other performance analysis documentation: clean numbers, weekly, monthly and yearly reports, daily paperwork, inventories and schedules.
- Organizing stock and equipment, order supplies and overseeing building maintenance, cleanliness and security.
- Receiving and insuring daily funds transactions and complete daily deposits.
Food and Beverage Associate
Dallas, TX
06.1999 - 10.2000
- Receive orders from guests, prepare food and beverages to fill orders in a timely manner, collect payments from all guests/staff and provide a receipt at the time of purchase.
- Prepare all food items ensuring proper quality of food and flow to guests
- Keep food station neat and clean throughout the shift; clean food station and work area to be ready for the next shift.
- Restock and assist with inventory as needed.
VTB FGI LEAD
- As a lead in a new department I was in charge of , team scheduling, ensuring hours are distributed properly to meet company standards
- Create new shipment orders for various vendors, including new and existing contractors
- Along with assigning daily team task to prepare orders
- Gather reports and documented team productivity
- While ensuring inventory is continuously maintained and prepared properly for shipments
Education
Hillcrest High School
Dallas, TXRichland College
Dallas, TXSkills
- Task Delegation
- Team motivation
- Sales Strategies
- Money Handling
- Product and service knowledge
- Employee Scheduling
Certification
- Microsoft Word
- Excel
- PowerPoint
References
References are available upon request.
Scholasticachievements
Bilingual
Languages
Spanish
Professional
Timeline
Assistant Manager
Morguard Management Company
04.2023 - 09.2024
Leasing Manager
Grand Venetian Apartments
04.2022 - 04.2023
Leasing
Grand Venetian Apartments
03.2019 - 04.2022
Self Employed
UBER
11.2017 - 03.2019
SALES REPRESENTATIVE
T-MOBILE
11.2016 - 10.2017
Beats Receiving
City exchange
10.2015 - 11.2016
Key Holder
Perfumania
09.2013 - 10.2015
Lead Maintenance
Contractor
04.2013 - 09.2013
Manager
La Bonne Chance
01.2011 - 04.2013
Valet Attendant
A Quality Parking
03.2009 - 01.2011
Cash Office / Costumer service Associate
Macy’s Department Store
11.2008 - 03.2010
Manager
Thirsty’s
10.2000 - 11.2008
Food and Beverage Associate
06.1999 - 10.2000
VTB FGI LEAD
Hillcrest High School
Richland College
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