Bachelor of Science - Biology
University of North Texas
Denton, TX12.2023
Israel Okoroji
Denton,Tx
Education
Sharpstown High School
Houston, TX06.2019
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with a track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
years of professional experience
Work History
Digital Associate
Walmart Digital fulfillment and customer service.
2021.03 - 2023.03
- Digital fulfillment and Accepted, processed, and filled orders quickly and accurately
- Operated handheld scanners to track merchandise throughout the fulfillment process
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives
- Scheduled staffing, equipment, and space utilization to fulfill production goals during both peak and non-peak periods
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
Sales Associate
Academy Sports + Outdoors: Sales Associate
2020.06 - 2021.03
- Retained product, service, and company policy knowledge to serve as a resource for both coworkers and customers
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
- Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions
- Kept apprised of emerging trends and provided informative customer service to assist in product selection
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Mentored team members in mastering sales techniques to consistently exceed objectives
- Assisted customers by finding needed items and checking inventory for items at other locations
- Sold various products by explaining unique features and educating customers on proper application
- Built strong, professional relationships through the identification of client needs, which increased overall sales and opportunities
- Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers
- Operated cash register, collected payments, and provided accurate change
- Helped customers find specific products, answered questions, and offered product advice
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Representative
Majority Company: Sales Associate
2020.01 - 2020.04
- Implemented up-selling strategies, encompassing recommendations of accessories and complementary purchases
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Established new accounts through cold calling and personal visits to potential customers.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Collaborated with internal teams to fulfill orders and meet customer needs
- Exceeded monthly sales targets and quotas consistently.
- Attended trade shows and conferences regularly to increase brand visibility.
- Built strong client rapport to establish a diversified network of connections.
- Followed up with customers after completing sales to assess satisfaction and resolve technical or service concerns.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Sprinkler system maintenance
Outdoor Elements Landscape
2019.06 - 2019.08
- Mixed and sprayed fertilizers, herbicides, and insecticides onto shrubs, trees, and grass to maintain soil fertility and defend against weeds and insects
- Maintained grounds including trimming, weeding, and general clean-up
- Trimmed greenery, shrubs, and hedges to maintain a uniform appearance
- Maintained routine landscaping schedules to boost lawn health and keep facilities professional
- Provided upkeep on all worksites, including hedge and shrub trimming
- Diagnosed problems with equipment and performed regular maintenance to keep equipment functional and durable.
Skills
- Sprinkler system maintenance
- Hedge design
- Trimming and edging flower beds
- Sowing grass seed
- Planning
- Worksite cleaning and organization
- Mulching gardens
- Gardening knowledge
- Weeding and edging
- Landscape maintenance
- Strong communication skills
- Good at following instructions
- Customer service experience
- Leadership
- Detail-oriented
- Data entry
- Sales Closing
- Customer Needs Assessment
- Client Account Management
- Business Development
- Sales Development
- Customer Retention
- Scheduling
- Office Management
- File Management
- Data Entry
- Technical Support
- Document Management
- Greeting and Seating Clients
Languages
Spanish
Limited Working
Timeline
Digital Associate
Walmart Digital fulfillment and customer service.
2021.03 - 2023.03
Sales Associate
Academy Sports + Outdoors: Sales Associate
2020.06 - 2021.03
Sales Representative
Majority Company: Sales Associate
2020.01 - 2020.04
Sprinkler system maintenance
Outdoor Elements Landscape
2019.06 - 2019.08
Bachelor of Science - Biology
University of North Texas
Sharpstown High School
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