Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier

Israel Pena

Dallas,TX

Summary

Dynamic Math Instructional Coach with a proven track record at Dallas Independent School District, leveraging collaborative learning and innovative teaching techniques to enhance student engagement. Skilled in instructional strategies and fostering a positive learning environment, I excel in problem-solving and communication, driving significant improvements in student performance and satisfaction.

Overview

6
6
years of professional experience

Work History

Cashier

Levy Food Service
01.2021 - Current
  • Assisted customers with inquiries, providing information about products and services to enhance their experience.
  • Learned company policies and procedures related to cash handling and customer service operations.
  • Collaborated with team members to ensure smooth store operations during busy periods.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Adapted quickly to new tasks within the store, contributing to overall team efficiency and productivity.
  • Resolved customer complaints effectively, demonstrating strong problem-solving skills in high-pressure situations.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Reduced processing errors by meticulously following transaction procedures.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Enhanced shopping experience, provided product information and location assistance.

Mutual Clerk

Lonestar Park
04.2021 - 07.2025
  • Processed mutuel ticket transactions accurately and efficiently.
  • Assisted customers with betting inquiries and provided guidance on wagering options.
  • Maintained knowledge of racing schedules and event details to inform patrons effectively.
  • Ensured compliance with regulatory standards while handling cash and transactions.
  • Managed cash drawer, balancing funds at the beginning and end of shifts consistently.
  • Collaborated with team members to streamline ticketing procedures for improved service speed.
  • Provided training support to new clerks on operational procedures and customer service excellence.

Math Instructional Coach

Dallas Independent School District, DISD
05.2019 - 05.2025
  • Reviewed computer science class material with students to support discovery of correct answers to problems.
  • Conducted tutoring sessions at schools, homes and public spaces.
  • Created personalized lesson plans to meet needs of diverse learners.
  • Mentored and coached students with focus on developing independence and self-confidence.
  • Conducted review sessions to help students prepare for tests.
  • Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
  • Assessed student learning needs and provided relevant instruction to close knowledge gaps.
  • Developed methods to motivate and engage students in learning.
  • Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
  • Monitored student progress and provided feedback and support.
  • Assisted students in developing study skills and strategies.
  • Motivated students with accurate feedback and positive reinforcement.
  • Improved student learning outcomes through the implementation of targeted interventions and support for struggling students.
  • Established a positive learning environment, fostering collaboration among educators and promoting a growth mindset in mathematics instruction.
  • Served as a liaison between school administration and math department staff to address concerns related to instructional quality or resource allocation.
  • Facilitated communication among parents, students, and teachers regarding academic performance and expectations in mathematics courses.
  • Coordinated intervention programs targeting at-risk students with skill gaps in math areas identified through data analysis.
  • Implemented formative assessments throughout instructional units to monitor student progress toward mastery of mathematical concepts effectively.
  • Championed a culture of high expectations for both educators and students within the math department, resulting in increased motivation and engagement.
  • Supported curriculum development efforts, ensuring alignment with state standards and rigor in mathematical content.
  • Analyzed student assessment data, identifying areas for improvement and implementing targeted instructional strategies.
  • Guided teachers in the effective use of research-based, data-driven instructional strategies to increase student achievement in mathematics.
  • Fostered collaborative relationships with other content area coaches by sharing resources that supported interdisciplinary connections.
  • Developed innovative resources and tools for enhancing mathematics instruction, including manipulatives, visual aids, and digital materials.
  • Enhanced teacher effectiveness by providing coaching and guidance on mathematics instructional strategies.
  • Developed resource materials and guides for teachers to improve math instruction efficacy.
  • Coordinated peer observations and feedback sessions to promote collaborative teaching efforts.
  • Supported the integration of technology tools to enhance math learning experiences in classrooms.
  • Implemented innovative instructional practices that increased student engagement in math concepts.
  • Provided ongoing support and feedback to educators on effective teaching methodologies.
  • Analyzed student performance data to identify areas for improvement in math instruction.
  • Collaborated with teachers to develop tailored lesson plans aligning with curriculum standards.

Education

Master Of Education - Curriculum And Instruction

Sul Ross University
Ubalde, TX
05.2019

Master's Degree - Special Education

Western Illinois University
Macomb, IL
05.2002

Bachelor Of Bilingual Education - English Language And Literature

Western Illinois University
Macomb, IL
05.1995

Skills

  • Collaborative learning
  • Teaching techniques
  • Instructional strategies
  • Pedagogical skills

Languages

Spanish
Native or Bilingual

Timeline

Mutual Clerk

Lonestar Park
04.2021 - 07.2025

Cashier

Levy Food Service
01.2021 - Current

Math Instructional Coach

Dallas Independent School District, DISD
05.2019 - 05.2025

Master Of Education - Curriculum And Instruction

Sul Ross University

Master's Degree - Special Education

Western Illinois University

Bachelor Of Bilingual Education - English Language And Literature

Western Illinois University

Similar Profiles

CREATE PROFILE
Israel Pena