Israel Ramirez Jr
Houston
Summary
Goal-oriented Customer Service Manager with [Number] years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
Overview
27
27
years of professional experience
Work History
Pipefitter
Belcon Industries
02.2023 - 08.2024
- Installed and maintained industrial piping fittings, valves, flanges and clamps to complete systems setup.
- Threaded pipes using piping machines.
- Followed safe work practices, which included fall protection and personal protective equipment.
- Read and interpreted blueprints, diagrams and other technical drawings to determine best installation methods.
- Contributed to overall company success by maintaining a strong work ethic, adaptability, and commitment to delivering exceptional service on all projects undertaken.
- Performed tests to check quality of pipe and piping systems and make adjustments as necessary.
- Assisted in achieving project deadlines through effective organization of work assignments and prioritization of tasks based on urgency.
Inventory Control Supervisor
Tesla
04.2020 - 02.2023
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Led a team of inventory control specialists, providing guidance, performance evaluations, and professional development opportunities.
- Decreased inventory shrinkage through diligent monitoring, security measures, and employee training on loss prevention practices.
- Optimized storage space utilization by reorganizing warehouse layout and product placement.
- Maintained up-to-date knowledge on industry best practices and emerging technologies for continuous improvement in inventory control operations.
- Developed close working relationships with suppliers for timely delivery schedules and resolution of any issues related to product quality or availability.
- Enhanced employee engagement and reduced turnover by developing comprehensive training and development program for inventory team.
- Motivated workers to exceptional performance through implementation of new strategies.
CNC Team Lead
Tenaris
02.2014 - 04.2020
- Analyzed performance metrics to identify areas for improvement, implementing corrective actions as needed.
- Resolved conflicts within the team diplomatically, maintaining a cohesive working environment.
- Improved CNC team efficiency by implementing new workflow processes and procedures.
- Implemented lean manufacturing techniques to reduce waste, saving time and resources in production.
- Achieved high-quality results by enforcing strict quality control measures in all aspects of production.
- Achieved consistent on-time delivery of products through effective project management skills.
- Increased overall productivity of the team with thorough training and skill development programs.
- Developed strong relationships with suppliers to secure competitive pricing on materials and tools, lowering operational costs.
- Assisted other machinists with set-up and troubleshooting of CNC machines.
- Collaborated with other departments to meet customer requirements.
Floor Supervisor
WFI
01.1998 - 02.2014
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
Education
High School Diploma -
Stephen F. Austin High School
Houston, TX05.1991
Skills
- Blueprints and Specifications
- Pipefitting
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Training and mentoring
- Decision-Making
- Conflict resolution techniques
- Customer Retention
- Staff Management
- Project Management
Languages
Spanish
Native or Bilingual
Timeline
Pipefitter
Belcon Industries
02.2023 - 08.2024
Inventory Control Supervisor
Tesla
04.2020 - 02.2023
CNC Team Lead
Tenaris
02.2014 - 04.2020
Floor Supervisor
WFI
01.1998 - 02.2014
High School Diploma -
Stephen F. Austin High School
Similar Profiles
Michael HunterMichael Hunter
Millwright Apprentice at Belcon RegisMillwright Apprentice at Belcon Regis
Shawn WharryShawn Wharry
Journeyman Sheet Metal Worker at Prairie Metal Industries, Nordic Mechanichal, ASM Industries.Journeyman Sheet Metal Worker at Prairie Metal Industries, Nordic Mechanichal, ASM Industries.
Yash AgarwalYash Agarwal
Quality Engineer at TKIL Industries Pvt.Ltd (Formerly known as Thyssenkrupp IndustriesQuality Engineer at TKIL Industries Pvt.Ltd (Formerly known as Thyssenkrupp Industries
Quincy CampbellQuincy Campbell
Medical Assistant at United States NavyMedical Assistant at United States Navy
Frederick EbertFrederick Ebert
Audit Associate at PricewaterhouseCoopersAudit Associate at PricewaterhouseCoopers