Summary
Overview
Work History
Education
Skills
driver
Timeline
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Nansi Rivera

Toms River,NJ

Summary

Conflict Resolution -
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Overview

12
12
years of professional experience

Work History

Receptionist

Spa Jolie
03.2017 - Current
  • Learn to manage second floor, set rooms up, explain services to customers, packages sales, book appointments, confirm appointment in advance, update customers information in the system.
  • Currently learning how to do consultations.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.​
  • Described product to customers and accurately explained details and care of merchandise.

Team Leader

Target Corporation
05.2022 - 01.2023
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Cashier

Freshnco
03.2012 - 05.2017
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Politely assisted customers in person and via telephone.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Prepared all food orders within a 2-3 minute time frame.
  • Maintained high standards of customer service during high-volume, fast-paced operations.

Receptionist

Ballet slippers
02.2017 - 03.2017
  • Handle money, customer service, commissions, desk responsibilities.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Provided ongoing guest service, including giving fashion advice.
  • Directed calls to appropriate individuals and departments.

Education

Associate Degree In Nursing - Medical Assisting

Berkeley College
Woodbridge, NJ
01.2023

GED -

Bronx Community College
2012

Skills

  • Responsibility
  • Quick learner
  • Orchid software system
  • Team work
  • Basic software
  • Credit card processing
  • Strong client relations
  • Credit card processing

driver

• Drivers license class D and personal vehicle

Timeline

Team Leader

Target Corporation
05.2022 - 01.2023

Receptionist

Spa Jolie
03.2017 - Current

Receptionist

Ballet slippers
02.2017 - 03.2017

Cashier

Freshnco
03.2012 - 05.2017

Associate Degree In Nursing - Medical Assisting

Berkeley College

GED -

Bronx Community College
Nansi Rivera