Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Receptionist
Spa Jolie
03.2017 - Current
Learn to manage second floor, set rooms up, explain services to customers, packages sales, book appointments, confirm appointment in advance, update customers information in the system.
Currently learning how to do consultations.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
Described product to customers and accurately explained details and care of merchandise.
Team Leader
Target Corporation
05.2022 - 01.2023
Mentored and guided employees to foster proper completion of assigned duties.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Built strong relationships with customers through positive attitude and attentive response.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Cashier
Freshnco
03.2012 - 05.2017
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Routinely answered customer questions regarding merchandise and pricing.
Asked open-ended questions to assess customer needs.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Built long-term customer relationships and advised customers on purchases and promotions.
Politely assisted customers in person and via telephone.
Assisted customers with food selection, inquiries and order customization requests.
Maintained cleanliness and presentation of stock room and production floor.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Politely assisted customers in person and via telephone.
Prepared all food orders within a 2-3 minute time frame.
Maintained high standards of customer service during high-volume, fast-paced operations.