Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Israel Rocha

Sacramento,CA

Summary

Dynamic and results-driven professional with a proven track record at Takeria Santos Laguna, excelling in team leadership and cash handling. Known for resolving customer complaints effectively and fostering collaboration among staff. Bilingual with strong problem-solving skills, consistently enhancing operational efficiency and ensuring high levels of customer satisfaction.


Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

2026
2026
years of professional experience

Work History

Shift Leader

Takeria Santos Laguna
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction

Clerk Processor

Goodwill
  • Utilized advanced software programs to efficiently manage large volumes of data entry tasks.
  • Managed high-volume data input, ensuring accurate and up-to-date records.
  • Adapted quickly to changes in procedures or technology, minimizing disruptions in daily operations.
  • Collaborated with team members on special projects, achieving desired outcomes in a timely manner.
  • Contributed to training new hires, sharing knowledge and best practices for optimal performance.
  • Developed strong working relationships with colleagues to foster a positive work environment.
  • Supported team members with administrative tasks, improving overall efficiency within the department.
  • Cashier
  • Item Pricing

Head Prep Cook

Sellands Market Cafe
  • Improved kitchen efficiency by streamlining food preparation processes and implementing time-saving techniques.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Expedited orders efficiently during busy periods, ensuring accurate plating and prompt delivery to tables.
  • Assisted head chef in creating daily specials using surplus ingredients, minimizing waste while providing variety for customers.
  • Collaborated with other cooks to create innovative dishes that received positive feedback from patrons.
  • Reduced order preparation time by prepping ingredients ahead of busy shifts, ensuring timely service for customers.
  • Monitored portion control during meal preparation to ensure consistency across all servings while reducing waste.
  • Provided training to new employees on proper food handling, sanitation practices, and equipment usage, resulting in increased productivity.
  • Enhanced teamwork in the kitchen by fostering strong communication and collaboration among staff members.
  • Managed food storage areas properly to maintain freshness and prevent cross-contamination between raw and cooked items.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Tote Runner

Amazon
  • Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
  • Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
  • Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
  • Provided excellent customer service when interacting with clients, fostering positive relationships.
  • Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.

Prep Cook

Santos Laguna
01.2020 - Current
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.

Education

GED -

CCCS
5715 Skvarla Ave, McClellan Park, CA 95652

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Flexible schedule
  • Creative problem solving
  • Team collaboration and leadership
  • Conflict resolution
  • Complaint resolution
  • Sales reporting
  • Bilingual
  • Decision-making

Languages

Spanish
Native or Bilingual

Timeline

Prep Cook

Santos Laguna
01.2020 - Current

Shift Leader

Takeria Santos Laguna

Clerk Processor

Goodwill

Head Prep Cook

Sellands Market Cafe

Tote Runner

Amazon

GED -

CCCS

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Israel Rocha