Israel Rodriquez Garcia
Ocala,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Organized warehouse team member productive in high-volume environments. Reliable in maintaining accurate inventory records and optimized storage spaces. Skillfully troubleshoots and maintains material handling equipment.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
MCS Classicare
02.2023 - Current
- Gathered customer feedback through surveys and used the data to improve customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Delivery Driver
Vs Systems
San Juan, PR
09.2020 - 01.2023
- Verified accuracy of items loaded onto truck against shipping documents.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Ensured accurate completion of all paperwork associated with deliveries.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Merchandiser
JCPenney
San Juan, PR
09.2013 - 02.2020
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
- Performed regular price checks on select items throughout the store location.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
Stocker
La Defensa
San Juan, PR
11.2010 - 08.2013
- Ensured that all products were labeled properly before stocking the shelves.
- Arranged merchandise in an attractive manner to promote sales.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Stocked shelves with newly arrived products.
- Completed documentation related to receiving, stocking, returns and other activities accurately.
Education
MBA -
National University College - Bayamon
Bayamon, PR03-2022
High School Diploma -
Esc. Nicolas Sevilla Guemares
05-2007
Skills
- Complaint resolution
- Report Generation
- Positive and professional
- Delivery Scheduling
- Order Processing
- Shipping and receiving understanding
- Paperwork Processing
Timeline
Customer Service Representative
MCS Classicare
02.2023 - Current
Delivery Driver
Vs Systems
09.2020 - 01.2023
Merchandiser
JCPenney
09.2013 - 02.2020
Stocker
La Defensa
11.2010 - 08.2013
MBA -
National University College - Bayamon
High School Diploma -
Esc. Nicolas Sevilla Guemares
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